Another update: I was reading a few of the comments from the youtube video link I provided in my previous post. One comment said that to make sure that the Microsoft Sign-In assistant service is running. Mine wasn't runing, but I now see the "enroll now"ESU button after enabling it. When I clicked it, it said the following: "as you've already backed up your windows settings, you're eligible to enroll in Extended Security Updates at no extra cost." I wasnt' aware that windows was backing up my settings. How can I check to see what all Microsoft backed up on my device? Was it just window settings and nothing personal on my device?