I went to Microsoft and tried to get support and chose Canada as my place of origin.
When I entered the product key it said that I was in the wrong country.
I realized that my mom bought this in the States.
I couldn't change it no matter what I did, so they wouldn't give me free support.
I doing a reload right now, got tired of fighting with it.
Thanks welshjim, I tried those 2 links already and didn't work.
I've only had a few times where a reload was the only solution but sometimes the computer wins and you lose.
Thanks All
Dave