This report is being made long after the hoped for remedies were posted.
Wife finally left home for awhile and I jumped on her machine.
I rebooted her machine to have my look at the window that shows (the one that is delaying her full bootup) and I find it is named: Help and Support Updater. Is that the same "thing" that we have been working on that I posted it to be: HPHelpUpdater? See attachment please. Neither of these two items are shown in Services; nor in the registry. While on her machine, I went to Task Manager and found Help and Support Update running in the Applications. Of course, clicking on it allows the booting to take place. While there, I looked in Processes and found HPHelpUpdater running. Where could it be running from if her Registry or Services fail to show it. I hate that it has taken this long to get back to the beginning thread. Your help is still appreciated and I do hope there is some hope for her(and me).
Compaq Presario CQ5210F Windows 7 Home Premium 64Bit Athlon II X2 215(2.7GHz) Nvidia GeForce 6150SE 22" Envision LCD Monitor Brother HL2040 Laser Printer 500GB SATA HDD 3GB DDR2 Ram and NVIDIA nForce MCP61 Chipset Motherboard
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