When restarting after removal of the combofix program, I again received the grey error boxes of 1) sprtcmd.exe - prompts me eventually to end the program (this occurred every time I was trying to shut down before, however during our cleanup process stopped, so I thought it was gone)....the 2) is ccsvcHst.exe box which flashes relatively briefly and then goes away. Again - these have been a problem every time I shut down or restart, however were gone while going through the other steps - was surprised to see them back. If I was not here to click "end program" for the sprtcmd.exe box, the computer would just sit that way for hours. I will continue with the other steps and post results accordingly unless I hear differently from you....thank you again SO MUCH for all of your patience and help! It is very much appreciated!!!!