Hi

In the domain environment (win2003 AD) and clients are XP prof, what would be the practical procedure if we want to trouble shoot a PC client if he/she has an issue with installing printer , sending an email , an error,,,etc

Although I have got the password for a local admin for all PCs clients, but I guess when to login to the client profile himself/herself rather than local admin to troubleshoot.

Yes when the client has already logged in we can do the work, but I prefer to do that after work (when employees knock off) it gives us more time and flexibility especially when we need more time .

Without knowing the password for a client (i.e. domain user) how can we troubleshoot his/her profile?

I am aware that we can reset his/her password, but this is not a practical solution I believe.

For instance I faced this issue today I accessed work network via VPN connection and I tried to log in to a PC client as local admin (not login to his/her profile because I do not know what is the password) and when I tried to add a shared printer to that PC it was added successfully to admin profile and I asked him to log in to his profile to test the printer if it was installed or not , he told me that he could not print ,,,,for me to check that and confirm what he is saying I guess I need to login to his profile ,,,,Doesn’t it ?

Thanks