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July 14th, 2008, 01:46 PM
#1
[RESOLVED] sky.com portal not working
XP Pro SP2.
A friend dropped in a laptop to me which cannot access the Sky Portal (which is used for emails).
Symptoms: Got to https://mysky.sky.com/portal/site/skycom/mysky and log in. The next page is blank, no errors and status of 'Done' at the foot of the page.
I discovered that the system date was 2000 (on board battery must've died), and have rectified this, but still the same symptoms.
I can use her account on my PC with no issues. I have tried IE and FF on her laptop - no change. I have setup Outlook to access her mail - the test account settings work, but getting email doesn't (yes, I changed her account to use POP).
Will do some scans for virii/malware tomorrow, but wondering if anyone else has experienced similar or has some good suggestions.
Cheers,
TEk
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