Hello peoples

My daughter (from Scotland) is in Brisbane on a working holiday. She needs an internet connection for many things and I`m just about tearing my hair out trying to get her connected.

Does anyone have any idea why her Dell XP laptop will not connect to the internet in Australia? Is there anything which needs set up differently to connect there? I checked the machine thoroughly before she left and it was all working fine. It would connect instantly both wired or wireless.

At first she was connecting fine to a chatroom, but the connection always dropped after a short while. I went through all the troubleshooting over the phone with her but we could not fix it.

Yesterday she bought a Telstra USB modem and cannot get it to work either. Customer Services do not understand why it will not work, they say it should work. The shop was very helpful but nothing they did worked. Firewall was off and connection showed 4 bars which is a good signal.

The modem installed and worked fine on a laptop belonging to the shop, so the problem is with her laptop. Can it be some setting due to the fact that the laptop is from the UK?

She has had to return it as she had only one day to get her money back, so no longer has it to try any fixes.It would have been better if she could have kept it longer so we could try to troubleshoot the problem.

Anyway, we do not have it to play with and I was hoping someone might know something definite which would justify buying it again. We have her all set up with Skype but can`t use it.

Unfortunately I have no more information about the modem

Thanks everyone

Elaine