I have recently had my Mom's computer reformated and have installed Windows XP Home. When I go to start and shut down it does start the shuty down process but does not completely go off. A mesaage comes up on the screen that says "It is OK to turn off your computer" and then I have to hold in the button on the machine to shut it off completely. Is there something I need to do so that it completely shuts down. I do not have this issue on my machine running Windows XP Home.

Thanks for your help.