Hello all

Nick, I hope you will read this since you are thinking of reinstalling.

Had a Dell machine to fix today. Originally XP but had used the free Upgrade to Home Basic.

First of all, have to tell you this one. He had a bad case of viruses/every malware under the sun, so guess what he did to fix it? He deleted all the User Accounts and then brought it to me

Anyway, got it all reinstalled and it would not reactivate. I had to phone an automated service and answer a lot of questions. Twice I was asked if this copy of the operating system was installed on one or more than one computer.

After keying into phone 9 sets of 6 numbers which were onscreen and then going through it all again with an actual human being, I eventually was given a reactivation key.

All is well now, but it would appear that you cannot activate more than once.

Be prepared Nick.

Elaine