I got a "Westinghouse Intel Celeron M 1.46GHz / 802.11 Wireless / 512MB DDR2 / 60GB HDD / Dual Layer DVDRW / 14.1" WXGA / Windows XP Home / Notebook PC" for Christmas. My husband opened it when it arrived and set up user accounts and made sure it worked before the 30 day return policy expired. Anyway, I opened it on Christmas Day and was getting ready to set it up to run off my wireless router and when I tried to put in my WEP code, I noticed the capital letters did not work. I tried shift, cap locks, shut it down, rebooted, re-instaleld the "resource cd" that came with it and nothing. I called tech support (yes they were working) and the guy told me a "level 2 tech" would call me back the next day and that it seemed I had an older resource cd.

Ok I wait nearly the whole day for a level 2 tech to call me back and they never did, so I called them. The tech I got had me go through the same steps as the day before. He keeps insisting I click on a utility that is not on my cd. He has me hold and then comes back and tells me I need to send them the laptop for repairs (???) and it will take 2-4 weeks to get it back. I thought it all sounded strange, but what do I know? So I decided to call back today and ask if they could just send me new cd to see if that would fix it. What are the chances of me getting the same tech as last night, well I did and he was not too happy that I was calling back (or so it seemed). He told me the missing utility had nothing to do with the cap function not working and they needed to repair it.

Sorry this is so long, but does anyone here have a clue as to why it does not work now when it did in mid November? Do those functions just stop working on a new laptop? I never even got to get out on the internet, we have not installed an AV or any programs yet. It has WIN XP only and no other programs except what was installed when purchased.

Thanks for any info.