I have Netscape Messenger 4.77, running on Windows 98 SE.
I also have Norton Antivirus 2000, with the email scanning feature
enabled.
Since approximately two months ago I begun to receive some blank
emails. For these I mean messages of which I see the fields Subject,
Date, From and To, but not the contents. To see the body of the
message I must disable the option "View Attachment Inline", or look
at the page source.
This happens only with HTML messages, but not with all of them. It
seems a random behavior that happens, say, with one of every ten
messages.
I found out that this is caused by the email scanning feature of Norton
Antivirus 2000. If I disable that feature, the problem disappears.
Symantec Support says that this problem is due to a flaw in NAV 2000,
but they could not find a solution to it, other than switch to NAV 2001.
They also suggested me to receive my mails with the email feature
enabled, and if I find a blank message, disable it and download the
message again.
I find this solution rather bothersome, and what is worst, I can't find a
way to re-download a message. Having a POP3 incoming mail server,
I tried enabling the option "Leave Messages on server", but this does
not allow me to re-download a message.
If anyone knows how to re-download a message, or what will be
better, another workaround to this "blank messages problem", I would
much appreciate any advice.