I am not sure if I am allowed to post this, as it discusses an online retailer.

Recently I purchased two monitors (along with other equipment), both were BenQ 19" LCD FP91G+ (great monitors). I purchased them with the expectation that I would receive two $60 mail in rebates offered through the well known online retailer. I waited my 8 weeks, then today I get two different emails (since I submitted the rebates using two seperate addresses, one for work and one for home, since I would be using the monitors respectively). Both emails said the same thing: My UPC was not valid for the rebate. Since I printed the rebate off the retailer's link, I had assumed everything would match. Therefore I called the retailer to find out what went wrong.

According to the supervisor (I had to escalate my call, since the first rep wouldn't tell me anything other then Sorry), it was a mistake on their part. Apparently the valid UPC started with 0197, but mine was scanned as 01974. According to the supervisor, this looked like a miskey by the operator. He then went on to tell me that he would resubmit ONE rebate, but not both unless I faxed the original rebate forms back to his office.

When a MiR takes 8 weeks to process, how does a buyer keep track?

And more to my point, is there a site I could visit to reprint the blank form if I cannot find my originals? I checked www.archive.org, but they haven't updated this site since April of 2005.