Working on a friends computer. Was using Outlook 2000. She has the PST file saved on a memory stick. (exported it). New computer running XP using Outlook 2003. Have been trying to get contents of the Outlook 2000 PST merged into or copied into the 2003 PST file.

I know Outlook 2000 uses ANSI and Outlook 2003 uses unicode and that Outlook 2003 will not read the Outlook 2000 pst file.

What we have ended up with is multiple Personal Folders (4 ea) in Outlook 2003, which we cannot remove. We first tried making a Outlook pst (within outlook 2003) as a 1998-2002 Data file. Then import the data from the 2000 PST file. This was accomplished but still cannot get rid of the mulitple personal folders.

Tried removing within Outlook 2003 but the "Close Data" was greyed out, which supposedly tells you that that personal folder is the default one. Went in and told it which one was default, but still they are grayed out.

Looking for the easiest way to import the Outlook 2000 PST into the Outlook 2003 pst and only have one instance of personal folder.

The weird thing is did a search and only one PST file comes up and it is located in the right place. However, have 4 entries of personal folder in mail. Doing a properites shows three of them pointing to a HTM page on her C: drive as the home page.

We also uninstalled and reinstalled same problem Could not find the registry entry for her profile where the pointer is for the PST file.