this is a question for the big brains out there, has me stumped:

both the cd&dvd drive bay door will not open, getting power, activity lights blink, makes the all the whirring and clicking noises but the trays don't slide out...tried the paper clip trick-no joy...opened up the dvd player, and i can physically make the tray slide out.
this happened to the computer at the same time, opened case no sign of a coke/coffee spill..
any ideas?

Dell 8250, WinXP SP2..can get more info if needed.

Thanks!