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February 17th, 2005, 06:04 AM
#1
Dial up troubles up date
Hi all
Just a quick up date on my problem, I thought I would try using an old supanet dial up connection one I us to use before they change the dial up number, guess what it worked, dial up window came up, clicked onto connect, dialed ok and this did not ask my to confirm password as before the box is ticked for save password anyway, connection made home page loaded (supanet) however the homepage then changed to "change to supanet dial up" this I have seen before, it is a series of pages that takes you through re installing a supanet update now to include a new dial up telephone number.
Anyway as I did not continue any further at this point I believe that there is no problem with my computer it self, just the confirmation of user details durning dial up when using this latest telephone number change, mind you by latest I mean the last 6 months, for the record this is the 3rd time supanet have changed my dial up connection telephone number in 2 years.
Dare I continue with the number change procedure when using an old telephone number or just install a new supanet isp cd rom?
Has anyone got Supanet.com customer service telephone number.
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February 17th, 2005, 06:43 AM
#2
http://www.supanet.com/access/index/pages/contact.html
Contact technical support. The email address for technical support is: [email protected]
The supanet support service set up phone number is:
PC Users: 0906 715 1555
This is a premium rate service charged at 50p per minute. As this is a premium rate service, callers need to be aged 18 or over.
Customer care
Who do I contact if I want to request a supanet sign-up CD, or have a non-technical query, comment, or complaint about the service I get from supanet?
Contact customer care.
The email address for customer care is: [email protected] or you can telephone 0870 830 3227. Calls are charged at the national rate.
Please note: Technical queries cannot be answered on this line. Qualified technical support staff are available on the appropriate lines who will be able to assist with any technical issues you may have.
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