Call to Technical Bigshots...

[healtheworld]

Hello Friends..

I m working at level 2 support for one of foremost Home PC sellers . Now the situation goes like this . As we support centers located virtually at every corner of the world. We are receiving thousand of calls regarding operating system problems. Most of them are related to windows XP.
Now the problem goes like this. As we hv been advised not go for a advanced technical troubleshooting for the home segement and go for clean installation. Although we hv an advance queue for backup and recovery of data. But most of customers do not hv money to pay huge amount for that. Now i want that we should be giving them some steps to recover data if Operating system or Hdd is crashed. There hv been some drastic situations and scenerios where students and home business customers hv lost data related to business, studies and waht not..


I request all of u plz hep me in finding tools , technologies methodlogies ,steps to help the cust to recover the data. I hv requested to my manger to provide us some systems for practicals and for testing of solutions.

Most probably i will be creating a free web site related to that. But for that i need lot of help from u experts out there. It will be sincere effort from my side. People are now dependent on computers and they need expertise of urs to help them out.

Some of the common issues in which backup is required..

1. Lost admin password in win2k/xp
2. Deleted some files accidently
3. Harddrive is running out of specifications
4. Accidental format of HDD
5. Dirty installation of windows on to an existing installation

and lot of others..




PLZ help me .. Provide me info,links,tools,suggestions,comments,experiences, websites and lot



Let us collaborate to help someone who is really in need of it

[tironsi]

Let me get this straight. You're being paid for technical support and you want someone from this board to do the legwork for you??? Pay a poor sap some money to research it if you're unwilling to do it. If you have a specific question ask it, no one in his or her right mind will do your work for you. And while you're at it, why don't you spare us an 'a' and an 'e' and spell it 'have' like normal people.

Sorry for the flame people, but this post just looks outrageous to me.

[ecrosson]

Sorry, I too work in the industry, and this post is bit over the top for me to provide assistance with.

You have a lot of homework to do, and I wish you well with it.

Bye now...

[spragers2]

I tend to agree, to some extent - the whole point of this forum already is to help people with problems with their computer - i.e. lost admin passwords. These forums are already free. You're already getting paid to provide support - what you're saying is, you want us to help you arrange free support information for the people that call, so that you will end up unemployed?



I would be DANG happy to get paid for all the advice I dish out "for free" at my current job

[jenae]

Hi maybe if you had worded your request differently then you may have gotten a more positive response, as someone senior in this industry I often feel obliged to assist those just starting out. Now when we employ a new graduate (computer science) I am always surprised by how much they have learnt already, the sort of tools you are after are well know in the industry and we ourselves have produced some of them. So check with your work associates or go back to college and get proper qualifications

[markp62]

Let us collaborate to help someone who is really in need of it

Simple, send them here, except for the lost OS admin passwords.

[kenn jolemore]

http://aumha.org/index.htm
http://www.annoyances.org/
http://www.hardwarecentral.com/hardw...utorials/42/1/
A good start anyway .After all no sense in duplicating efforts ehh?
KennJ