Errors Errors ERRORS!!!

[ikariyatchi]

Windows is driving me nuts! I can't go to My Computer, My Documents, Control Panel. An error would come up if I do attempt to:


Explorer has caused an error in KERNEL32.DLL.
Explorer will now close.

If you continue to experience problems,
try restarting your computer.


This has been the same for IE, but the error is <unknown>. I had IE5.5 but upgrade it to 6 when this happen. I am now using Netscape as a replacement of IE.
Does anybody know what's going on here? I'm currently using WinME and I haven't download any programs that would make this happen. I could access my other programs perfectly.

[This message has been edited by ikariyatchi (edited 04-21-2002).]

[Daizy]

Hi ikariyatchi:
Does this help?

Daizy

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Hope this helps.

[ikariyatchi]

No.. I don't use any Motorola. But thanks.

[Vernon Frazee]

The reference to the "Motorola SM56 modem software" on the page Daizy referred you to was an example only. The error you're getting can occur if the WINDOWS\SYSTEM folder contains any damaged or incompatible .CPL files. Recommend following the instructions on that page to determine which .CPL file is causing the error.

[Kleinkramer]

I've seen this one before and it is most often corrected by following the steps in the following MS article:

Error Message When You Open a New Folder (Q259096)

Note: there's a little error in this article:


MS says:

"To resolve this issue delete all the values in the following registry keys:

HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\explorer\StreamMRU
-and-
HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\Streams"

In StreamMRU it is indeed all values in the right pane, except for 'default - value not set', that need to be deleted.

In Streams, it is not the values in the right pane, but all subkeys hanging under the Streams key.

They will be automatically recreated by Windows.

As always, don't forget to back up your Registry beforehand: Start > Run > Scanregw > 'Yes'.

Good luck, Tony

[ikariyatchi]

Oh no! I went through safe mode and before searching for any .cpl, I checked to see if Control Panel would run. And it did. But back to regular mode, it still hasn't.

I haven't tried Kleinkramer's solution yet. But since I would have to delete all those Streams files, would anything else happen to my computer if deleting all those files still haven't resolve my problem?

[Nix]

Maybe do as the MSKB article says but not in safe mode, since the Control Panel works ok in safe mode.

Worth a try ?

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File it under X for X-perience.

[ikariyatchi]

Oh bleh! Well I checked out the fault log. I hope this info could lead to a bit more help for me.

IEXPLORE caused an invalid page fault in
module <unknown> at d52d:75746174.
Registers:
EAX=0064ddd4 CS=018f EIP=75746174 EFLGS=00010246
EBX=0064ddd4 SS=0197 ESP=00550004 EBP=00550024
ECX=005500a8 DS=0197 ESI=817d0c70 FS=231f
EDX=bff6682d ES=0197 EDI=005500d0 GS=0000
Bytes at CS:EIP:
Stack dump:
bff66821 005500d0 0064ddd4 005500ec 005500a8 005501dc bff6682d 0064ddd4
005500b8 bff7845a 005500d0 0064ddd4 005500ec 005500a8 75746174
00550294

EXPLORER caused an invalid page fault in
module KERNEL32.DLL at 018f:bff66818.
Registers:
EAX=017801cc CS=018f EIP=bff66818 EFLGS=00010246
EBX=017801cc SS=0197 ESP=01780000 EBP=01780014
ECX=01780098 DS=0197 ESI=81764634 FS=513f
EDX=bff6682d ES=0197 EDI=017800c0 GS=0000
Bytes at CS:EIP:
ff 75 0c ff 75 08 ff 55 18 83 c4 10 64 8f 05 00
Stack dump:
017800dc 01780098 017801cc bff6682d 017801cc 017800a8 bff7845a 017800c0
017801cc 017800dc 01780098 bff6682d 01780284 81764634 017bf090 00000000

[This message has been edited by Vernon Frazee (edited 04-24-2002).]

[Calpitor]

Kleinkramer's suggestion is certainly worth trying. If it doesn't resolve the situation run the repair option on Internet Exporer 6.0 from within Safe Mode. If it completes and doesn't resolve run the resore previous configuration option on Internet Exporer 6.0 from within Safe Mode.

Nix: the reason Control Panel opened in Safe Mode is because it is a minimal boot i.e. nothing but explorer loaded up on boot.


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Smile..... from here on out life only gets shorter

[ikariyatchi]

Eek! I tried Kleinkramer's solution and Calpitor's solution, but it does have any effect at all. What is wrong?!

[Kento]

I've seen this problem caused by spyware or a virus. Download and run a scan with Ad-aware and see if it finds anything.
http://www.lsfileserv.com/index.html

Also run a virus scan: http://housecall.antivirus.com/

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"Be sober, be vigilant; because your adversary the devil, as a roaring lion, walketh about, seeking whom he may devour." 1 Peter 5:8

[Calpitor]

ikariyatchi just a shot in the Dark here.... Did you dismiss Daizy's suggestion without trying it because you saw the word 'motorola'? If so go back and try it. If it isn't a problem with internet explorer then it is a damaged cpl file. good luck
Error Message When You Open Control Panel (Q276405) http://support.microsoft.com/default...;EN-US;q276405

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Smile..... from here on out life only gets shorter

[ikariyatchi]

Calpitor: Yes, I tried Daizy's solution but it didn't work.

Thanks so much, Kento! Things are going stable!

Thanks for everybody who responded to this thread.