unable to create new Office shortcut bars

[Kleinkramer]

Recently I experienced the following: When creating a new shortcut bar it appears, it lets itself be modified etc, but on reboot it's no longer to be found on my screen, nor is it mentioned in the Customize dialog box under "toolbars". It's still to be found in Windows/application data/office/shortcut bars however, with all the buttons in it. After I delete this bar in Application Data, or in the registry (two mentions of it in HKU/software and HKCU/software),when I try to install a new bar with the same name it says (and I'm translating roughly from the original Dutch...):"Unable to create shortcut bar..., because a bar with the same name was recently removed. Would you like to replace the former bar?" I click "OK", the bar appears, but on reboot it's gone again. Meanwhile my "Application Data" directory is filling up with lots of shortcut bars with all kinds of names, that apparently can never be used again. Reïnstalling Office is no solution. I do use Clean Sweep registry cleanup regularly, so could an important key be gone??? Please somebody help me...

[Steve R Jones]

Which version of Office? You might go look at this article:

Using the Microsoft Office 97 Shortcut Bar

C lick Here

Go down to this section:
Customizing the Office Shortcut Bar
It shows all the reg entries...

[Kleinkramer]

Thanks for the link. I've been there already!
The problem is that I KNOW how to make shortcut bars in Office 2000. I've been doing that succesfully for a year now, and i've never had problems until recently. It's as if the changes just don't get stored at their rightful place in the Registry when I shut the computer down. So there must be something else going on.

Hope somebody has a clue!

Thanks again

Ton

[Kleinkramer]

Hallo Steve,

By mistake posted my reaction to yours as "new topic" instead as "reply". Here it is once more:

Hi Steve,
There I am again! Sorry for not reading the part about the registry entries in the Knowledge Base links. Checked it out. The two keys in HKU and HKCU are there, and I previously already deleted the bars that I wanted to get rid of there, but with no avail. The key HKEY_USERS\User_Name\Software\Microsoft\Office\9.0\Shortcut Bar is NOT there

Go figure...