profile gone south

[LOOKUP12]

Heres a good one , I have one user winnt4
using office97 , print hp4000 printer
every 2 months or so her printer stops
printing no test page nothing ,but if you
log on as admin printer works great ,del her
profile , log on new - works great- tried reloading printer no luck there
Is there something I am missing ?
tried of renameing her profile
any help welcomed
thanks

[JHP999]

This was a long time ago, but had similar probs with mobile laptop users logging on locally, but had all their network shares using 'log on as', so that they could always access necessary services etc. I think the trouble was when the security policy asked for a change of password every 30/45/60 days, their passwords would expire, hence they lost everything, and I would have to manually change the password in User Mgr for Domains to match their local logon password. This is all a bit vague now, but hope it helps.

If not, could you verify the following:

Is the printer attached to the user's PC or is networked?

If printer is networked, is it using Jetdirect/NIC, or is it using another client/server?

If using another client/server, what is the operating system (W2K etc.)?

Just FYI, I'm not around for a few days, but hopefully someone else can help you out.

Cheers,

Tony

[AKell97]

This has been known, at our site, to be caused by the account becoming 'Locked out' Check this via @user manager'

AndyK