[RESOLVED] New Keyboard - media hotkeys not working

[saturdaygig]

I just bought a logitech wave 450 ergonomic usb keyboard. It has some media hotkeys (for home page, explorer, calculator etc) which according to logitech don't need drivers, but they don't work.
I'm on XP SP3.
The previous keyboard was an unbranded one with programmable hotkeys, which I've uninstalled. I also restored the original windows keyboard drivers kbdclass.sys and bkdhid.sys in the hope that might be the problem

any further ideas?

[jseidel]

For any keyboard I know of one has to install the appropriate software for that particular keyboard in order for the hotkeys to work. Usually they come with a CD in the package, if not go here:
http://www.logitech.com/en-us/434/30...uct&osid=&bit=
The software for the keyboard is there.
J.

[saturdaygig]

Actually I did try that, but all the settings in the setpoint software are for mouse and not keyboard. The keyboard specfically says its driverless.

[jdc2000]

All the data I have seen on that model indicates that there are no drivers for it, and even Logitech's previous multimedia key software won't recognize or work with the keys on that keyboard. So, unfortunately, if they don't work, then there may not be anything you can do to get them working.

[jseidel]

An alternative if you return it:
Microsoft Natural Ergonomic Keyboard 4000

I am using one now and I love it. The hotkeys are user defined after software installation and it works for my big hands. $30 - $35 US from several online vendors.
J.

[Ricardo Dávidow]

Don't know if this helps.

I have a mouse and keyboard of the same brand, Genius.

In the Genius page there are only drivers for the mouse, but when I installed them, the hot keys of the keyboard became activated.

[saturdaygig]

@jseidel
Yeah, I have that keyboard at work and its spot on for me, but non touch typists find it freaky and at home other people use the pc as well as me. The curve is less intimidating than the split keyboard.

@everyone

My supplier gave me a number for logitech support so I called them. They said the keyboard is driverless, then suggested I install some drivers. I did this but no difference. Then they said sorry they have no further suggestions thankyou for calling logitech today.

Meantime I tried out the keyboard on another pc (which also runs XP) and it worked, with no driver installation. I put my old keyboard back on mine, its working and my wrists hurt again when I type any significant amount. Since I write short stories this is an issue, and I'm back to square one.

[saturdaygig]

Sorted. At the suggestion of my hardware supplier, I installed the microsoft intellitype driver. Even though its a logitech keyboard, everything now works.

[jdc2000]

Thanks for the update. Glad you got it working. This thread may help others with the same issue.