In Desperate Need of Tune Up

[SpywareDr]

The following items were flagged as U. Should I uncheck them or not?

pctspk
sgtray
mcagent

• The "pctspk.exe" program is part of a PCTEL modem package. PCTEL modems are often found in notebooks. "pctspl.exe" is started with the registry key:
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
  PCTVOICE=pctspk.exe
  If you use the modem, do not disable this task.
  
  
• The "sgtray.exe" program is a utility from Veritas Software Corporation. It installs itself in the system tray bar and serves to remind you to backup your files. This is a non-essential process. Disabling or enabling it is down to user preference.
  
  
• The "mcagent.exe" program is a process belonging to McAfee Internet Security suite. This process ensures the computer's virus definitions are up to date by communicating with the McAfee VirusScan server on the internet. This program is important for the stable and secure running of your computer and should not be terminated.

[SpywareDr]

PS: Is it hard to add memory? How is that done?

Normally, no, it's not hard at all. Simply power down, pop in another RAM chip, and power back up.

If you'll give us the brand and exact model number of your computer we should be able to help you figure out which RAM chip(s) you need and locate some instructions.

[doguenanny]

The laotop is a Dell Latitude Model #PP01L.

[Train]

PP01L is a part number.
Per chance it is a :

Dell LATITUDE C640

[Broni]

When I clicked Apply

Where?

An Access Denied Error was Returned While Attempting to Change a Service

Do you have HP printer?

We have to solve the above problem, before we can "fix" anything with HJT.

[doguenanny]

It is a Dell Lattitude C640. And the changes that I made to the start up programs went through......don't know why I got the warning. I don't have a printer program on this computer.

[SpywareDr]

A Dell Latitude C640 has two memory slots that can each hold up to 512MB of RAM (1GB total).

Note: 1GB of RAM is the 'sweet spot' (meaning best bang for the buck) when running Windows XP.

512GB DDR PC2700 200-pin SODIMMs start at $13.99 at Newegg.com:

http://www.newegg.com/Product/Produc...28PC%202700%29

I've had good luck with Kingston ValueRAM:

http://www.newegg.com/Product/Produc...82E16820172117

Here's a link to Dell's instructions for adding/replacing RAM:

http://support.dell.com/support/edoc...es.htm#1000098

[SpywareDr]

Logfile of Trend Micro HijackThis v2.0.2
...
End of file - 7159 bytes

I am by no means a HijackThis expert but, if it were my machine, I would remove the the following two entries:

• R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.myidentitydefender.com/smallsearch.html
• O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file) - (Ycomp*_*_*_*.dll - Yahoo Companion!, Yahoo Companion!)

[Broni]

http://search.myidentitydefender.com comes from CyberDefender, which is pretty well known security company. It had little bit shady past, but it seems to be OK now. Not, that I recommend it.

[doguenanny]

I'll remove it, I don't even know how it got there! Is there anything else in the log that seems to be a problem?

[Train]

Best take a good look in ADD/REMOVE for strange unknowns.

[Broni]

This is R1 entry, so it can be removed only through HJT, or registry edit.

[doguenanny]

How do I remove the identitydefender file through HJT?

[Broni]

Open HJT, checkmark:
- R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.myidentitydefender.com/smallsearch.html
Click "Fix checked" button, and you're done.