Problem Loading Some Websites

[al_can04]

Hi. I have a problem loading some websites. These are websites that loaded up till recently. Now we did have an issue with some viruses and spyware, which it seems to have been taken care of.I hope. My wife uses IE 7 and I use Firefox and they both have same problem. We both use Yahoo as our home page. It will load up when browser is activated but you cant do anything once its loaded. Can't go to our Yahoo mail, or anything else in Yahoo. This also happens to some other sites. If we put the sites that we cant connect to as our home page it will come up, but again once loaded you can't do anything on the site.
Also if you travel away from the home page you can't go back home by clicking on the home icon or by entering it in the address bar.
I have scanned several times with my AVG antivirus as well as two antispyware programs. I cleaned it but some things came back, then I took it to a computer store they did some cleaning then last night I scanned on a online scanning site,
Fsecure I think. So seems ok now execpt for this problem.
We have an Acer laptop running Windows XP Home.
Thanks or any help, Alan

[Broni]

Download HijackThis:
http://www.trendsecure.com/portal/en...kthis/download
Click on Download HijackThis Installer
Post HijackTHis log.

[al_can04]

Here's my log from HijackThis Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:19:42, on 7/20/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.ca/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://ca.rd.yahoo.com/customize/ie/...arch.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {08158BCE-C086-456A-B043-B85617891F31} - (no file)
O2 - BHO: (no name) - {2F3091EB-F7DA-417D-8DA3-79D8180D51A0} - (no file)
O2 - BHO: (no name) - {39B703F3-6B50-4A84-95C5-C061B5E98235} - (no file)
O2 - BHO: (no name) - {59D74C62-DDEE-47A7-AF7C-F8A8C5A788B0} - (no file)
O2 - BHO: (no name) - {6F677B35-FAF5-4DB9-BEEE-5FCCE8F54319} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
O2 - BHO: {8ada9faf-b79f-bbab-2f44-66bc1b00ffc7} - {7cff00b1-cb66-44f2-babb-f97bfaf9ada8} - C:\WINDOWS\system32\izoqrl.dll
O2 - BHO: (no name) - {82336A8D-6CD0-4647-B791-75FCA8CF2B39} - (no file)
O2 - BHO: (no name) - {B016673E-8CEB-4BEB-A878-157D8CC81239} - (no file)
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [4fca62b5] rundll32.exe "C:\WINDOWS\system32\lsuxgqga.dll",b
O4 - HKLM\..\Run: [BM4cf95129] Rundll32.exe "C:\WINDOWS\system32\ehstydhp.dll",s
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_12\bin\ssv.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {62789780-B744-11D0-986B-00609731A21D} (Autodesk MapGuide ActiveX Control) - http://www.gov.pe.ca/mapguide/viewers/mgaxctrl.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1210521732656
O16 - DPF: {BDBDE413-7B1C-4C68-A8FF-C5B2B4090876} (F-Secure Online Scanner 3.3) - http://support.f-secure.com/ols/fscax.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://games.pogo.com/online2/pogo/b...ploader_v6.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{47A57680-D6BD-42BB-8CD4-5D3AB31CF875}: NameServer = 85.255.115.27,85.255.112.217
O17 - HKLM\System\CCS\Services\Tcpip\..\{A2FB9B34-EBD7-46E2-90C7-1365B9625FD4}: NameServer = 85.255.115.27,85.255.112.217
O17 - HKLM\System\CCS\Services\Tcpip\..\{ACCA6392-6941-4CF1-A4F3-EB68DC535C3A}: NameServer = 85.255.115.27,85.255.112.217
O17 - HKLM\System\CCS\Services\Tcpip\..\{F88B7FC5-2B16-4E21-83A7-B6D8EC555F48}: NameServer = 85.255.115.27,85.255.112.217
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.115.27 85.255.112.217
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.115.27 85.255.112.217
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: awtqrRhg - awtqrRhg.dll (file missing)
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

--
End of file - 5389 bytes
Hope this will be some help.
Alan

[Broni]

Your computer is still infected...

Print these instructions out.

1. Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/

* Double-click SUPERAntiSpyware.exe and use the default settings for installation.
* An icon will be created on your desktop. Double-click that icon to launch the program.
* If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
* Close SUPERAntiSpyware.

PHYSICALLY DISCONNECT FROM THE INTERNET

Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; select Safe Mode; you'll see "Safe Mode" in all four corners of your screen

* Open SUPERAntiSpyware.
* Under "Configuration and Preferences", click the Preferences button.
* Click the Scanning Control tab.
* Under Scanner Options make sure the following are checked (leave all others unchecked):
o Close browsers before scanning.
o Scan for tracking cookies.
o Terminate memory threats before quarantining.
* Click the "Close" button to leave the control center screen.
* Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
* On the left, make sure you check C:\Fixed Drive.
* On the right, under "Complete Scan", choose Perform Complete Scan.
* Click "Next" to start the scan. Please be patient while it scans your computer.
* After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
* Make sure everything has a checkmark next to it and click "Next".
* A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
* If asked if you want to reboot, click "Yes".
* To retrieve the removal information after reboot, launch SUPERAntispyware again.
o Click Preferences, then click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
o Please copy and paste the Scan Log results in your next reply.
* Click Close to exit the program.
Post SUPERAntiSpyware log.

RECONNECT TO THE INTERNET

RESTART COMPUTER!

2. Download Malwarebytes' Anti-Malware: http://www.majorgeeks.com/Malwarebyt...are_d5756.html to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

RESTART COMPUTER!

3. Post new HijackThis log.


DO NOT make any other changes to your computer (like installing programs, using another cleaning tools, etc.), until it's officially declared clean!!!