MS Outlook issue

[NEM1S1S]

from a friend of mine;

Outlook
Emails do not appear in the inbox until the user clicks on something else in there eg: outbox. This is a problem because until something is clicked the customer could be on the view that they have no new email and may miss something urgent.

[SpywareDr]

Sounds like they have "Work Offline" selected (checked/ticked). When you are offline, Outlook connects to the server only when you specify.

On the File menu, click Work Offline.

When "Work Offline" is not selected [not checked], Outlook will automatically connect to the email server.

When "Work Offline" is selected [checked], Outlook will not automatically connect to the email server.