[Pro] Printer remains offline

[jslater25]

We have a user located offsite. The user is on a Windows XP Pro machine, but does not have local admin rights (helps with security).

Usually this isn't a problem, but her printer went offline and now she doesn't have permissions to set it back to online.

Without providing her the password for a local admin account, is there a way for me to change the permissions for just printers?

[SuperSparks]

I wonder if Remote Assistance would allow you to log in remotely as Admin and fix things? I'm noit 100% sure, I've never used it myaself.

http://www.microsoft.com/windowsxp/u...ist/intro.mspx

[JakeD]

well you know you can set the permissions on the actual printer itself. you can give her full control without giving her admin rights on the machine.

[jslater25]

Unfortunately I can't give permissions on a printer without being there (unless I give her a local admin account credentials).

Last time I tried connecting to a remote site using the Remote Assistant, it didn't work. I think our net admin blocked something.

[jslater25]

Well, what a day. I convinced the net admin to allow me to use Remote Assistance.

Spend a good 30 minutes trying everything I can think of, including reinstalling the printer.

I even had the person on the other end check the connections (a request I sent via email 3 times, plus I asked her the same thing several times).

Turns out the printer was offline because it wasn't connected.

What a joy.

[SuperSparks]

I feel your pain!!!!

You have to laugh, because if you didn't you'd only cry