Phone so badly infected it's unusable

[Blindman]

It's an android phone and it has antivirus installed but the phone is so badly infected with gremlins that it's unusable.

How can I fix it (what tools) from a laptop? I have MBAM free installed but I'll get whatever is necessary. Is there a Restore point or reset I can use?

Thanks - rev

[Blindman]

None of the power/volume key presses worked for me. The menu containing the Reset option, never appeared but I was able to Reset as follows;

Settings > System > Reset

Now I have a new problem, the phone's owner doesn't remember the password for the google account so I wasn't able to complete the setup tasks.

Is there any way of discovering the pw or do I need to get more software?

[Blindman]

>Thank you for posting! Your post will not be visible until a moderator has approved it for posting.
Sorry, I got impatient and double posted.

[Steve R Jones]

We can't help you with passwords.... It's against the sites rules.


SIDE NOTE: Do you want to switch to your old Reverend account? I sent you a couple of emails about how it got hijacked. I'd have to kill this new Blindman account to use it's email address.

[fink]

As Steve says we can't help with lost passwords but you or the person with the issue can ask Google about the problem directly to see if they can help:


https://support.google.com/accounts/thread/new