Potplayer Issue

[JLS]

I have been using potplayer video player for quite some time. Recently, I don't hear any audio on any of my videos that I have on my laptop when potplayer opens the files. Potplayer played the audio when I clicked on them in the past. The program is up to date. What could be causing this issue?

[fink]

Have you tried reinstalling the player? Do other players work ok? How about audio from other sources like youtube in your browser?

[jdc2000]

You can download a portable version of VLC and try that to see if you get audio with it.

[JLS]

I am having a difficult time installing any program. I tried downloading potplayer from download.com and filehippo.com. The file from download.com came up with an error stating containing a virus or unwanted software and the file from filehippo gave me a windows protected your pc popup stating Microsoft defender smartscreen prevented an unregonized app from running. I even tried installing VLC from filehippo and I received the same Microsoft defender smartscreen error message. Not sure why I am receiving all these errors.

[jdc2000]

Try downloading VLC from the official site:

https://www.videolan.org/

Or, the portable version, from a reliable site:

https://portableapps.com/apps/music_video/vlc_portable

PotPlayer:

https://potplayer.daum.net/

Portable version:

https://portableapps.com/apps/music_...layer-portable

[JLS]

JDC, I downloaded potplayer from your links provided and it was the same file that I already had downloaded from the other site. I received the same windows protected your pc popup stating Microsoft defender smartscreen prevented an unregonized app from running from it again. I was able to download VLC and install from the link you provided without any errors. I played a few video files that I have and the audio played fine in all of them. Any ideas why it doesn't it allow me to install potplayer without receiving that popup message?

[jdc2000]

That Microsoft message just means Microsoft does not recognize the program, not that it necessarily has malware. Microsoft does not really want you to use any non-Microsoft software.

You could scan the downloaded files with Malwarebytes as a check.

https://www.advancedinstaller.com/pr...appearing.html

https://stackoverflow.com/questions/...gnized-app-fro

[JLS]

Jdc2000, those links helped. I was able to re-install potplayer and played a few videos of mine and all now have audio. Thanks for the help.

[masonjava]

Check if the audio is accidentally muted in Potplayer itself. Also, right-click on the player, go to Audio, and make sure the right output device is selected. Sometimes it switches to a different audio device for no reason.