HP Laptop 15-0023od Windows 11 Webcam
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Thread: HP Laptop 15-0023od Windows 11 Webcam

  1. May 10th, 2024, 11:20 AM #1
    Sheila B
    Sheila B is offline Virtual Med Student
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    HP Laptop 15-0023od Windows 11 Webcam

    I have an HP Laptop 15-0023od with Windows 11 Home (OS Build 22631.3447) and the webcam is not working, My connected camera is HP TrueVision HD Camera. I tired the troubleshooting where the camera was reset and it still shows black. I went to device manager to see if there was an updated driver and I have the best driver installed. Went to privacy & Security/Camera and all apps are turned on. I am at a loss for what to do next. The only thing that has been installed not too long ago is a solid state drive. Since I don't use the webcam much I honestly do not know when it stopped. Any help would be appreciated.
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  2. May 10th, 2024, 11:24 AM #2
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    fink
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    Did you try rolling back the driver to a previous version (if available)? Windows auto driver updates have been known to break things.

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  3. May 10th, 2024, 01:10 PM #3
    Sheila B
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    There has only been one driver from what I can tell which is the one the laptop came with and no new update
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  4. May 10th, 2024, 02:36 PM #4
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    That laptop according to HP originally was released with Win 10. Do you know how long ago it was upgraded to Win 11? Is it possible that the upgrade coincided with the camera not working?



    You could try manually downloading the Win 10 drivers and see if they make a difference.

    https://support.hp.com/id-en/drivers...9?sku=3M201UAR

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