A friend asked for help. Using Win 10 and Edge, his home page is AOL mail. He said yesterday the screen turned blue and everything stopped. Finally left it and came back hours later and again clicked on Edge to get his email. It opened and then stopped loading, giving the message something had happened, retry. Closed Edge and opened Chrome and everything loaded to AOL mail. In trying to assist, I went to Programs in Control Panel and tried to repair Edge. A message came up that the file needed for this was not in the location needed. I have no idea where that is, so i downloaded Edge and reinstalled it. That did not help. Edge opens and stops saying something happened. I closed it and went to Chrome and BAM, the same message came up and it stopped loading. I opened Google browser and it went directly to AOL mail, as requested. What can I do to get Edge and Chrome to load AOL mail? My friend does little with the computer other than email and maybe write a document to snail mail. His concern is with the email so I did not try to check how Edge or Chrome acted with other software. Thanks for your assistance.