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October 16th, 2022, 05:47 PM
#1
QUERY: MICROSOFT SURFACE 2
I recently aquired this Microsoft Surface 2 RT Model 1572. it happens to be in mint condition for being a model made in 2013.
It has one major problem that I have been determined to fix. But everything I find & do turns out to be a dead end. It will not connect to the internet.
It will connect to my wifi but that's as far as it gets. It has Internet Explorer as a browser, but being outdated, it is apparently useless.
When trying to access IE, I get this msg. "This Page Can't be Displayed" I've tried various browsers with the same results. Everything else on the tablet
works great. Being that it's such a neat, clean little machine, I feel determined to make it work. I have milked the internet trying to find a solution with no luck.
I have reset it to factory specs. as well.
Perhaps someone here has been around one of these machines & hopefully would have an answer other than tossing it. Thanks.
"Where There's a Will, There's a Way"
Where there's a will, there's a way 
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October 17th, 2022, 03:17 AM
#2
You can try using Sidekick browser to see if that works any better than that out of date version of IE. I've never actually looked into what goes on in a Microsoft Surface device before but they sure are locked down heavily. You might need to download the install file to a USB stick to get it onto the tablet.
https://answers.microsoft.com/en-us/surface/forum/all/surface-rt-browser/4f72afb9-433b-4232-b3f2-779f6b4e4c22
https://www.meetsidekick.com/download/
Don't believe everything you think.
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October 17th, 2022, 05:02 AM
#3
fink, I've read the article also. Tried sidekick & still got the same message. I also read an article titled JAIL BREAK.
whereas you can break microsoft's command over what done with the tablet. However, it was quite elaborate & maybe too risky. Probably could have done it years ago, but too old now dwelve into something like that now.
But will keep searching. Thanks, fink............
Where there's a will, there's a way
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October 17th, 2022, 08:39 AM
#4
Windows RT is a different breed of Windows.
https://en.wikipedia.org/wiki/Windows_RT
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October 17th, 2022, 09:44 AM
#5
As far as I can see you should still be able to access a command prompt window in Windows RT. Find "run" and type cmd and then just for kicks see if you can ping a website. Just wondering if the problem is totally the browser or something else in networking not working.
in a command prompt window type
hit enter and see what results or message you get.
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October 17th, 2022, 10:16 AM
#6
Yes, RT is definetly a different breed.
Fink, not sure how to ping a website from cmd. And with CMD, it has be by administrator or nothing works. I fiddled with it the other day & noted that........
Where there's a will, there's a way
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October 17th, 2022, 11:42 AM
#7
So....you're able to select YOUR wi-fi and enter the password?
I know nothing about RT...but can you access the firewall settings and see if IE is allowed outside access?
If you're happy and you know it......it's your meds.
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October 17th, 2022, 12:09 PM
#8
not sure how to ping a website from cmd
Click Start and in the run space
Type cmd
right click command prompt and choose "run as adminstrator"
in the black cmd window type ping www.google.com
https://youtu.be/JHWo6YTGYKM?t=54
Don't believe everything you think.
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October 17th, 2022, 01:27 PM
#9
Gotcha thanks. Will give it a shot.......
Where there's a will, there's a way
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October 17th, 2022, 01:45 PM
#10
Hey fink, this going to sound stupid, but I forgot to ask you, what do I do after ping the url?
It reacted as it should but what next ?
Where there's a will, there's a way
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October 17th, 2022, 02:04 PM
#11
What message did you see when you pinged.
If you're happy and you know it......it's your meds.
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October 17th, 2022, 02:27 PM
#12
Just round trip packets: Reply from:142.251.4.46. bytes = x32ms.
X 4............................................
Round Trip in mili seconds: Minmum 47ms.
Max...... 50ms
thats all...........
Where there's a will, there's a way
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October 17th, 2022, 02:29 PM
#13
I forgot to mention, I can also access the registry which is the same as all MS registries.
Where there's a will, there's a way
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October 17th, 2022, 03:14 PM
#14
I have seen multiple posts with this same issue, but none that had any actual fixes that worked.
I assume that you have Windows 8.1 (not Windows 8) RT installed.
Things to try:
1. Connect a USB to Ethernet adapter and see if that works. Note than not just any adapter will work. See the posts below:
https://answers.microsoft.com/en-us/...b-659318b78283
https://answers.microsoft.com/en-us/...a-ef040e3b6038
2. Update to Windows 10 for ARM. See the video links below:
https://www.youtube.com/watch?v=4Dio73_-Y5U
https://www.youtube.com/watch?v=M7I8OQKBrTA
Note that support for Windows 8.1 will end on January 10, 2023.
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October 17th, 2022, 05:45 PM
#15
So now that we know you can ping it means the device does have a working network set up and the issue is far more likely a functional browser or lack thereof.
My searching has been unable to conclusively find if a portable browser run on a USB drive might work on a Surface tablet.
It's free and easy to set up. I'd give it a try with Firefox browser to see what happens.
I wouldn't hold my breath because it looks like Microsoft has really done their best to shut this system down as much as possible but let us know.
https://portableapps.com/apps/internet/firefox_portable
Don't believe everything you think.
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