looking for outlook email support
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Thread: looking for outlook email support

  1. #1
    Join Date
    Feb 2000
    Location
    Coquitlam BC Canada
    Posts
    2,820

    looking for outlook email support

    am willing to find a peer to peer site to help me with my wifes email account .. it crashed out of the blue today ..

    says it cannot access a folder ..

    any ideas for outside paid peer help ?

    cannot be accessed.jpg

    data 423,624.jpg

    The BIG (423,000) one I need the small one opens ok
    Windows 10 Home 64 Intel® Core™ i5-8265U (1.6 GHz base frequency, up to 3.9 GHz, 6 MB cache, 4 cores)
    17.3" diagonal HD+ SVA BrightView WLED-backlit (1600 x 900) 256 GB - 5400 rpm SATA
    Windows 10 //21H1 (OS Build 19044..2251) 64bit //Google Chrome 107.0.5304 64 bit/ 16GB Memory/ AMD Radeon HD 7700 series Video Card//N68C-GS FX2.00 gigahertz AMD Athlon 64 X2 Dual Core /[/B]

  2. #2
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    17,765
    What version of Outlook (year) are you using. There are limits to the .pst file size, and you may have exceeded those. There are recovery mechanisms available. Post the .pst file size.

  3. #3
    Join Date
    Feb 2000
    Location
    Coquitlam BC Canada
    Posts
    2,820
    Quote Originally Posted by jdc2000 View Post
    What version of Outlook (year) are you using. There are limits to the .pst file size, and you may have exceeded those. There are recovery mechanisms available. Post the .pst file size.
    Office 2016
    .pst size is around 423,624 KB
    Windows 10 Home 64 Intel® Core™ i5-8265U (1.6 GHz base frequency, up to 3.9 GHz, 6 MB cache, 4 cores)
    17.3" diagonal HD+ SVA BrightView WLED-backlit (1600 x 900) 256 GB - 5400 rpm SATA
    Windows 10 //21H1 (OS Build 19044..2251) 64bit //Google Chrome 107.0.5304 64 bit/ 16GB Memory/ AMD Radeon HD 7700 series Video Card//N68C-GS FX2.00 gigahertz AMD Athlon 64 X2 Dual Core /[/B]

  4. #4
    Join Date
    Sep 1999
    Location
    Largo, Fl.
    Posts
    22,086
    After making a backup copy of the PST file, Repair it.

    Repair Outlook Data Files (.pst and .ost)
    https://support.microsoft.com/en-us/...ust%20repaired.
    If you're happy and you know it......it's your meds.

  5. #5
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    17,765
    Now that I look at the first attachment, I see part of the issue.

    It is never a good idea to store an active (non-backup) .pst file anywhere except on the local hard drive. If the connection to the network or internet share is lost, you can get data corruption, lost files, or at the very least temporary loss of access to your email and contacts. OneDrive is especially notorious for access issues and loss of files.

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