BSOD - Windows has recovered from an unexpected shutdown
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Thread: BSOD - Windows has recovered from an unexpected shutdown

  1. #1
    Join Date
    Jul 2022
    Posts
    3

    BSOD - Windows has recovered from an unexpected shutdown

    Hello. I am running Windows 7 Pro 32 bit SP1 on my ancient HP Probook 5310m laptop. I got the BSOD with the following error message after restart:


    Windows has recovered from an unexpected shutdown


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: 6C000014
    BCP2: 00000002
    BCP3: 00000000
    BCP4: 92896178
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\070122-37050-01.dmp
    C:\Users\PS\AppData\Local\Temp\WER-69826-0.sysdata.xml


    I have attached these 2 files to this post.




    Here are the details of the Critical Error on Event viewer: (Unfortunately, I wasn't able to log any errors prior to this as the Event Logging service was not working due to Error 4201. However, I was able to get that fixed)



    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 7/1/2022 9:42:15 PM
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (2)
    User: SYSTEM
    Computer: HP-5310m
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2022-07-02T01:42:15.307622500Z" />
    <EventRecordID>397018</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>HP-5310m</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">209</Data>
    <Data Name="BugcheckParameter1">0x6c000014</Data>
    <Data Name="BugcheckParameter2">0x2</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x92896178</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    </EventData>
    </Event>


    Any suggestions on what the issue might be? Thanks!
    Attached Files Attached Files

  2. #2
    Join Date
    Jul 2022
    Posts
    3
    Here is a link to my Speccy snapshot if that helps:

    http://speccy.piriform.com/results/i...spjNNU6sIvu1LZ

  3. #3
    Join Date
    Jul 1998
    Location
    Toronto
    Posts
    24,660
    Did this happen just the one time or is it a repeating problem?
    Don't believe everything you think.
    _____________________
    cat lovers click here

  4. #4
    Join Date
    Jul 2022
    Posts
    3
    It was the first time I ever noticed the Blue Screen on this laptop. Never got that before, so that's why I was kinda startled.

  5. #5
    Join Date
    Sep 1999
    Location
    Largo, Fl.
    Posts
    22,027
    I wouldn't worry about it unless it happens more often.

  6. #6
    Join Date
    Jul 1998
    Location
    Toronto
    Posts
    24,660
    I agree that a one-off BSOD would not warrant an immediate in depth response and is likely not anything to be overly concerned about unless it happens again. In the meantime though you could install this little helpful program to read the details of a BSOD to get a better idea of what happened. And if it happens again in the future you can compare the results to see if it was the same issue or a different one and give a good head start on what to fix.

    https://www.nirsoft.net/utils/blue_screen_view.html
    Don't believe everything you think.
    _____________________
    cat lovers click here

  7. #7
    Join Date
    May 2022
    Posts
    1
    Yes, a periodic blue screen is generally not an issue. It is however worth using these moments as a reminder to keep everything important backed up!

    To second fink - Blue Screen View would be my first stop in identifying a culprit.

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