BSOD - Windows has recovered from an unexpected shutdown
Hello. I am running Windows 7 Pro 32 bit SP1 on my ancient HP Probook 5310m laptop. I got the BSOD with the following error message after restart:
Windows has recovered from an unexpected shutdown
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 6C000014
BCP2: 00000002
BCP3: 00000000
BCP4: 92896178
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\070122-37050-01.dmp
C:\Users\PS\AppData\Local\Temp\WER-69826-0.sysdata.xml
I have attached these 2 files to this post.
Here are the details of the Critical Error on Event viewer: (Unfortunately, I wasn't able to log any errors prior to this as the Event Logging service was not working due to Error 4201. However, I was able to get that fixed)
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 7/1/2022 9:42:15 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: HP-5310m
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2022-07-02T01:42:15.307622500Z" />
<EventRecordID>397018</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>HP-5310m</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">209</Data>
<Data Name="BugcheckParameter1">0x6c000014</Data>
<Data Name="BugcheckParameter2">0x2</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x92896178</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
Any suggestions on what the issue might be? Thanks!
I agree that a one-off BSOD would not warrant an immediate in depth response and is likely not anything to be overly concerned about unless it happens again. In the meantime though you could install this little helpful program to read the details of a BSOD to get a better idea of what happened. And if it happens again in the future you can compare the results to see if it was the same issue or a different one and give a good head start on what to fix.