BSOD - Windows has recovered from an unexpected shutdown
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  1. #1
    Join Date
    Jul 2022

    BSOD - Windows has recovered from an unexpected shutdown

    Hello. I am running Windows 7 Pro 32 bit SP1 on my ancient HP Probook 5310m laptop. I got the BSOD with the following error message after restart:

    Windows has recovered from an unexpected shutdown

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: 6C000014
    BCP2: 00000002
    BCP3: 00000000
    BCP4: 92896178
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:

    I have attached these 2 files to this post.

    Here are the details of the Critical Error on Event viewer: (Unfortunately, I wasn't able to log any errors prior to this as the Event Logging service was not working due to Error 4201. However, I was able to get that fixed)

    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 7/1/2022 9:42:15 PM
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (2)
    User: SYSTEM
    Computer: HP-5310m
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="">
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <TimeCreated SystemTime="2022-07-02T01:42:15.307622500Z" />
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Security UserID="S-1-5-18" />
    <Data Name="BugcheckCode">209</Data>
    <Data Name="BugcheckParameter1">0x6c000014</Data>
    <Data Name="BugcheckParameter2">0x2</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x92896178</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>

    Any suggestions on what the issue might be? Thanks!
    Attached Files Attached Files

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