[RESOLVED] Laptop stuck on shut down says "do not turn off etc" 45 minutes
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Thread: [RESOLVED] Laptop stuck on shut down says "do not turn off etc" 45 minutes

  1. #1
    Join Date
    Jul 2017
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    84

    Resolved [RESOLVED] Laptop stuck on shut down says "do not turn off etc" 45 minutes

    My wife;'s laptop won't shut down. It says "do not turn off computer" and it has stayed that way for an hour. No combination of contl/alt/delte does anything at all. I'm stuck.
    It's a two year old Aspire w/win 10. What to do next?

  2. #2
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
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    17,761
    Does it also say "Installing Updates". I am betting it does. Make sure it has the AC adapter/charger plugged in. Let it go for several hours. In fact, I would let it go for at least 24 hours. If it has still not finished at that point, then you will have to use the power button to shut it down (hold it in for 30-60 seconds). Boot it back up and see if it boots properly or blue-screens. Make a note of any error messages you see, just in case.

    If you decide to power it off sooner, it is possible that you may end up with an un-bootable system. You could try observing the hard drive activity light for a few minutes (like watching paint dry) to see if there appears to be any activity. No activity for a prolonged period probably indicates the that update process has encountered a problem.

  3. #3
    Join Date
    Jul 2017
    Posts
    84
    It was updating. I'm not used to laptops, and I've never seen an update take so long. It's my wife's computer and I'm going to show her settings in her Control Panel, etc. If it had said "installing updates" I wouldn't have been concerned. It simply said "do not turn off computer". All is ok now. And thank you JDC2000 and everyone here for years of support!

  4. #4
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    17,761
    Thanks for the update. At least it finally finished.

    I have had some Windows 10 updates take 18 hours or longer on some desktop and laptop systems.

  5. #5
    Join Date
    Nov 2018
    Location
    Gurgaon
    Posts
    8
    this is a common problem among laptop users.

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