Win 10 Update problem
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  1. #1
    Join Date
    Jun 2002
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    Colonia, NJ USA
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    Win 10 Update problem

    When truing to update Win 10 I get the following error
    Your device is NOT up to date "Your device is missing important security and quality fixes."

    What should I do to fix

    Thanks
    Geoff
    MCP, A+,Net+

  2. #2
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    Idaho Falls, Idaho, USA
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  3. #3
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    Jul 2017
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    Thanks for the replies! I had no idea this could be done. I will let you know the results.

  4. #4
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    Tried the 1st link
    1. Did not solve problem.
    2. Did not solve problem
    3. Tried running WuReset, but got the error " system error 5 has occurred, access is denied"

    should I run the other fixes or wait for your advice ??
    MCP, A+,Net+

  5. #5
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    You got System Error 5 even when you "Run as Administrator"?

    Now, right-click on the “Wureset Windows 10” batch file and then click on “Run as administrator“.

  6. #6
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    Jul 2017
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    Thank you thank you! I have the computer back.
    The first link you gave me worked just fine.

  7. #7
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    I ran it again as Admin.
    It said " Task completed successfully, restart and check for updates" .
    I did but still have the same problem,
    MCP, A+,Net+

  8. #8
    Join Date
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    More options to try:

    https://appuals.com/fix-your-device-...quality-fixes/

    What version of Windows 10 do you have? To find out, open a Command Prompt and type in "winver" (without the quotes). That should display a windows that gives the Windows 10 version number. Post that number here.

    Examples: 1809, 1903, 1909, 2004, 20H2, 21H1.

  9. #9
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    1909 18363.1556
    MCP, A+,Net+

  10. #10
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    Jul 2017
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    Updates work!
    Thank you!

  11. #11
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  12. #12
    Join Date
    Jul 2017
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    I used the pureinfotech link and since I didn't have anything I wished to save and the only choice was losing everything anyway I didn't care. it took awhile and after it downloaded I restarted the computer and got a screen of the beach and rocks in the ocean. I used to get on that screen "press control- Alt- Delete and type in password" That was not there. Now if I press "control- alt- delete" I get something that says "other user" "User name" "Password" "sign in options". I have a password that worked before. Am I out of Luck?

    Thanks

  13. #13
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    What happens when you enter the user name and password that you had previously set up?

  14. #14
    Join Date
    Jul 2017
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    When I press Ctrl-Alt-Del I get a screen that says "Other User". I type in the user name and password, press "Enter" and get the message "The user name or password is incorrect. Try again".

  15. #15
    Join Date
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    You were not asked to set up a new user during the upgrade process? If not, then you old user name and password should still work.

    Possibly useful links:

    https://www.windowsdigitals.com/cant...20the%20screen.

    https://www.thewindowsclub.com/canno...0-after-update

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