[RESOLVED] GMail notification sound

[Brian Sheridan]

I have set a specific sound on my Samsung Galaxy s20 FE as a GMail notification sound. It worked for quite a while but has now stopped working. Is there a setting that could have interfered with this?

Any help would be greatly appreciated,

Brian

[Steve R Jones]

I have the same phone and more then half of the time I don't get any notifications for Gmail.

Sounds and Vibration - Notification Sound is where I set my sound.

It could be that I'm not getting the notification when I'm home and the phone is on the same wifi as the home computer. It always gets new Gmail-emails first.

[fink]

Also try switching to a different sound in case the sound file the phone was using got corrupted. Then try switching back to the original if the new one works.

[Brian Sheridan]

Thanks Fink,

I don't think that's the problem because every so often the sound does work. I suspect that somehow it's a setting!

Regards,
Brian

[Steve R Jones]

Brian, are you also getting the Gmails on a computer or another device?

If I open a new mail on my computer FIRST, I won't get a notification on my phone.

[Brian Sheridan]

Steve, I do get them on my PC and iPad but I always check them but do not open them until I then check my phone. Sometimes the phone has received them and the sound has worked but not always.
Brian

[Steve R Jones]

Most of the time it seems my PC gets mail 10 to 20 minutes before my phone does..

I have yet to find a setting to get the phone to check more often.

I think I get more sound notifications on the phone when it isn't on the same wifi as the PC.

[Brian Sheridan]

I have noticed the same thing at times but also see it come in on my tablet or PC and the phone as well. Sounds strange but true. I have yet to try it on a different wifi!

Thanks for your help,
Brian

[Steve R Jones]

I might have figured out one or more of my issues....

A) This one is a little hard to explain..... The more mail you get, the more often gmail checks for new mail.... As incoming mail slows down, gmail will get to it's max setting and only look for or push down mail once an hour.

B) Inside the Adroid GMAIL APP -

1. click on the THREE bars in the upper left.
2. all the way at the bottom click on SETTINGS
3. click on your xxxxxx@gmail.com account
4. look for "inbox notifications" and tap
5. make sure both options are enabled.... My "notify for every message" wasn't enabled.

[Brian Sheridan]

Steve, both options were checked in my case. Everything seems to be working now for some reason. I willcontinue monitoring and will advise.
Brian

[Brian Sheridan]

Steve after many more hours of frustration I found the following which resolved the problem:

What you must do is either set the Gmail app so that it’s never put to sleep or under Battery Usage stop the Gmail app for being optimized. You can do one or the other. You cannot choose both. If you add an app to turn off and the go to optimize battery and turn it off the system automatically removes it from app that never goes to sleep.

[dixontaraveqq]

Sounds and Vibration - Notification Sound is where I set my sound.

[Brian Sheridan]

hi dixontaraveqq,

My sound is working ok now. Thanks for your input,

Brian