Keep losing internet
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Thread: Keep losing internet

  1. #1
    Join Date
    Jan 2021
    Posts
    4

    Keep losing internet

    Have a hp laptop that keeps losing connection to the internet Tried installing drivers again works for short time then loses it again. tried using external usb and installing drivers again same thing works for a while then nothing. Have had the lap top for over a year with no problems. Any suggestions?

  2. #2
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    17,335
    How are you connecting that laptop to the internet? Wired or wireless connection? Are any other devices using the same connection, and, if so, are they having similar issues? If the laptop's internal hardware and an external USB piece of hardware both had the same issues, that would point more to a router or ISP issue. More details are needed to diagnose the issue with any accuracy.

  3. #3
    Join Date
    Sep 1999
    Location
    Largo, Fl.
    Posts
    21,814
    Do you lose the connection while using the laptop or after you let it sit idle for a while?

    If it happens while it is sitting idle - then in device manager -> Network Adaptors -> you need to disable the POWER SAVING options.
    "I have been wanting to grow my own food but I can not find any bacon seeds."

  4. #4
    Join Date
    Jan 2021
    Posts
    4
    Dose it even when using.

  5. #5
    Join Date
    Jan 2021
    Posts
    4
    wireless and all my other laptops, desktop and tablets have no problems.

  6. #6
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    17,335
    OK, so it is just the one laptop that is having the issue, with a wireless connection.

    Can we assume that you are using Windows 10 on this laptop? If not, what version of Windows are you using. The model number of the HP laptop would also be useful, as would the make and model of the USB wireless adapter that you tried.

    A known good quality USB WiFi adapter might be the way to fix the issue:

    https://www.lifewire.com/best-wi-fi-...apters-2377825

    https://www.nytimes.com/wirecutter/r...i-fi-adapters/

    https://www.techradar.com/news/best-wireless-adaptors

  7. #7
    Join Date
    Jan 2021
    Posts
    4
    I am using win 10 pro 64 bit sys. laptop is a hp pavilion x360. Tried a Belkin same thing Have tried resetting the network settings and it works for a few minuets. It says I am connected to internet but cant go on tells e no internet on the browser. check network it says connected.

  8. #8
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    17,335
    Have you tried a different browser?

    When the browser says "no internet", can you still ping the Gateway IP address? To find out what your gateway address is set for, enter the command below into a Command Prompt window:

    Code:
    ipconfig /all
    Have you scanned for malware?

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