[RESOLVED] Google Duo
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Thread: [RESOLVED] Google Duo

  1. #1
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    Resolved [RESOLVED] Google Duo

    I am using Google Duo on 3 devices; Windows 10 PC, Apple iPad and Android phone. On all of theses devices I can receive calls on Duo but cannot initiate calls on any one of them. The reception on these is excellent and I am at a loss to find what the problem can be with my settings.

    Any suggestions or help would be greatly appreciated,

    Brian

  2. #2
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    What do you mean that you cannot initiate calls? Is the option completely missing or does it just not connect?

    https://support.google.com/duo/answe...DAndroid&hl=en
    https://nerdschalk.com/use-google-du...ows-pc-laptop/

    Not sure if there are a lot of Duo users here, so you may want to check the Google Help Forum:
    https://support.google.com/duo/community?hl=en

  3. #3
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    So what happens when you try to initiate a call?

    https://support.google.com/duo/answe...DAndroid&hl=en

  4. #4
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    When I try to make a call it appears to ring but the sound does not sound like the one I hear when I am being called. In addition the party I am calling does not hear an incoming call and I get a message that my caller did not answer. When I phone the caller he tells me he did not hear anything. I have had this result with other contacts I try to video call?

  5. #5
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    What are you using to place the call, the Android app or the web client in Google Chrome? Are you calling with a phone number or email address? What is the person on the other end using?

    More Duo tips: https://nerdschalk.com/google-duo-tips/

    I'm not a Duo expert, so you might want to check the Google Help forum also.

  6. #6
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    on my cell phone I'm using the Android App on the iPad the web client in Google Chrome.

    Brian

  7. #7
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    What is the other person using? If they are using Google Chrome, they need to allow notifications. You also need to allow microphone and camera.

    It makes a difference if you are using a phone number or an email address to call. Unless they've fixed it recently, you need to use the web client if you are calling with an email address.

  8. #8
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    Will do!
    Brian

  9. #9
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    They allowed notifications and I have allowed microphone and camera. I am calling with an email address. Exactly how do I use the web client?
    Brian

  10. #10
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    https://nerdschalk.com/google-duo-ti...-your-email-id
    Google has blessed Duo with the ability to make or receive calls with only your e-mail address. Currently, this feature is only available on the web client but is expected to be available on Android sooner than later.
    Web client = browser. Maybe try connecting from your Win10/Google Chrome to the other user? Is the other user using Win10/Google Chrome also?

  11. #11
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    The other user is using Win10/Google Chrome. I've tried connecting from my win10/Google Chrome. Unfortunately that doesn't work either!
    Since he can call me from his PC I will have to signal him by email to do that until I get this resolved somehow or other.
    Thank you so much for all your help,
    Best regards,
    Brian

  12. #12
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    Hmm strange. Like I mentioned before, you might find more help on the Google forum, but I didn't find anything conclusive when I did a search.

    https://support.google.com/duo/community?hl=en

    You can still use Hangouts also. Not sure exactly when they're going to decommission that.
    https://hangouts.google.com/

  13. #13
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    I did try the Google Forum as you suggested but didn't find much help there. I am using Hangouts and that works very well.
    Thanks much,

    Brian

  14. #14
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    It appears that I can connect to a PC from my iPad or Android phone to an email address as long as the Google Duo app is open on that PC???????

    Once again for all your help,
    Brian

  15. #15
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    Ya, they need to have the Duo client open when you are contacting them. Duo was meant to be a Facetime competitor (phone to phone). On Android phones, Duo is running as a background service. It doesn't do that on a PC.

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