A son-in-law has a hotmail.com acct and account and a Skype account. He forgot his Skype email and in trying to reset it, following the "send a code to "phone number" or another email account to get a code, when he enters the code -- I have entered the code myself and it is entered exactly as received -- it says the code is incorrect and try again. Do enter it again and a message comes back that we have tried too many times and must wait until tomorrow. https://go.microsoft.com/fwlink/?linkid=2016113 is the last link we tried and it gave us the same answer. Any suggestions? Thanks for your help