Logging On To AOL Mail UK Now Shows AOL Mail US
Results 1 to 12 of 12

Thread: Logging On To AOL Mail UK Now Shows AOL Mail US

  1. #1
    Join Date
    Apr 2002
    Location
    England
    Posts
    257

    Logging On To AOL Mail UK Now Shows AOL Mail US

    I live in the UK and for years have accessed AOL Mail UK on my laptop via Google Chrome using the URL mail.aol.co.uk

    I then login with my Screen Name and Password.

    This used to give mail.aol.com/webmail-std/en-gb/suite

    But now for some reason it gives mail.aol.com/webmail-std/en-us/suite which means that all the news and sports items are American and not British.

    Luckily all the mail items and saved folders are not affected and work OK, so I can still read, save and send emails.

    I have logged in to my email account on a number of different laptops with exectly the same result, so it is not specific to my laptop.

    If via Google Chrome I use the URL aol.co.uk and login with my Screen Name and Password it correctly gives aol.co.uk with British news etc. but if I then then click on <Mail> it again gives mail.aol.com/webmail-std/en-us/suite with American news etc.

    I have tried accessing my email account using Internet Explorer and Microsoft Edge with exactly the same result.

    As an experiment via Google Chrome I logged on to aol.co.uk and created a new AOL Email Account.
    Strangely, no matter how I login to this new account, it correctly gives mail.aol.com/webmail-std/en-gb/suite with British news etc.

    Laptop Specification:- HP 250 G4 Notebook, Intel i5-6200U CPU @ 2.30GHz, 4.00GB RAM running Microsoft Windows 10 Home fully up to date via Windoes Update.

    Any help would be appreciated.

  2. #2
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    17,239
    Is your time zone correctly set in Windows?

    Is the Region set to the UK in Windows?

  3. #3
    Join Date
    Apr 2002
    Location
    England
    Posts
    257
    Hi jdc2000

    Yes, both Time Zone is correctly set and Region set to the UK in Windows.

    As I said in my post, I created a new AOL Email Account and this correctly gives mail.aol.com/webmail-std/en-gb/suite with British news etc.

    Very strange!!!!!

  4. #4
    Join Date
    Jul 1998
    Location
    Toronto
    Posts
    24,232
    Have a look in your email settings and see if the language is set for English UK or English US.

    Options>account info>preferences
    Attached Images Attached Images
    Don't believe everything you think.
    _____________________
    cat lovers click here

  5. #5
    Join Date
    Apr 2002
    Location
    England
    Posts
    257
    Hi fink

    In my email settings the language is set to English UK

  6. #6
    Join Date
    Jul 1998
    Location
    Toronto
    Posts
    24,232
    Have you tried asking AOL about it?

    https://help.aol.com/articles/accoun...ervice-support
    Don't believe everything you think.
    _____________________
    cat lovers click here

  7. #7
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    17,239
    Since you are getting the same results in different browsers, it appears to be an AOL setting of some sort. If you try using a different computer and get the same results, that should confirm that it is an AOL issue. If you get UK results on a different computer, it is possible that it might be a Windows 10 Location setting issue.

  8. #8
    Join Date
    Apr 2002
    Location
    England
    Posts
    257
    Hi fink,

    I have emailed AOL UK Support about this problem and their reply was "Account access support is currently unavailable due to COVID-19 health and safety considerations for our employees." which is not really much help if you are having problems.


    Hi jdc2000,

    I am beginning to think you may be correct and that it is an AOL issue which may not be corrected until AOL UK Support is again available.

  9. #9
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    17,239
    Since your new AOL email account works on the same computer as the old AOL email account that does not, that would seem to indicate that it is an AOL account problem with the old account.

    You would think that AOL support staff would be working from home though.

  10. #10
    Join Date
    Apr 2002
    Location
    England
    Posts
    257
    Hi jdc2000,

    I agree, I would have thought that AOL support staff would be working from home, but never mind at least I can still read, save and send my emails.

    Thanks for all your help.

  11. #11
    Join Date
    Apr 2002
    Location
    England
    Posts
    257
    My AOL Mail screen has now reverted back to the correct UK screen.

    Hooray!!!!!

  12. #12
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    17,239
    Thanks for the update. Just hope it stays that way.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •