HP Envy laptop has issues
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Thread: HP Envy laptop has issues

  1. #1
    Join Date
    Feb 2000
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    Idaho Falls, Idaho, USA
    Posts
    17,435

    HP Envy laptop has issues

    I am working on an HP Envy 15 x360 laptop with Windows 8.1 that is exhibiting some strange symptoms.

    When it first boots, no desktop icons appear. After about an hour or so, they may suddenly appear, only to disappear again later. If you try to open Windows Explorer and navigate to a folder with files, you get the spinning wheel icon and the slowly advancing progress bar, but no files ever appear even in a folder where some exist. Internet Explorer, Google Chrome, and Firefox all work fine. You can run system applications like Control Panel, Event Viewer, Task Manager, and some installed applications as well, however, if you try to save or download and save a file, the Save As dialog hangs. SpeedFan reports no issues with the hard drive S.M.A.R.T. info however, so I don't think the hard drive is the problem. I enabled the hidden administrator account, and it has some, although not all of the same issues. The desktop icons for that account appeared, only disappearing briefly. I was able to save a copy of part of the System log from Event Viewer, although the Save As dialog did not allow creating a new folder without hanging. That log is below. One of the items not in the partial saved log was "The speed of processor x in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 538964 seconds since the last report." This was repeated for all 4 processor cores (Intel i7).

    Any ideas as to how to get this system back to operating normally would be appreciated.

    Thanks.

    Partial Event Viewer log:

    Code:
    Level	Date and Time	Source	Event ID	Task Category
    Error	12/29/2016 4:24:50 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:24:50 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Information	12/29/2016 4:23:58 PM	Microsoft-Windows-Kernel-General	16	None	The access history in hive \??\C:\Users\Administrator\AppData\Local\Packages\Microsoft.VCLibs.110.00_8wekyb3d8bbwe\Settings\settings.dat was cleared updating 3 keys and creating 1 modified pages.
    Error	12/29/2016 4:23:33 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:23:33 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:23:33 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:23:33 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:23:33 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:22:29 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:22:29 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:22:10 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:22:10 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:21:08 PM	Service Control Manager	7000	None	"The Microsoft Account Sign-in Assistant service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:21:00 PM	Service Control Manager	7000	None	"The Microsoft Account Sign-in Assistant service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:20:59 PM	Service Control Manager	7000	None	"The Microsoft Account Sign-in Assistant service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:20:59 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:20:59 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:20:59 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:20:59 PM	Service Control Manager	7000	None	"The Microsoft Account Sign-in Assistant service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:20:59 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:16:57 PM	Service Control Manager	7000	None	"The Device Setup Manager service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:16:57 PM	Service Control Manager	7000	None	"The Device Setup Manager service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:16:57 PM	Service Control Manager	7000	None	"The Device Setup Manager service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:16:57 PM	Service Control Manager	7000	None	"The Device Setup Manager service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:16:57 PM	Service Control Manager	7000	None	"The Device Setup Manager service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:16:57 PM	Service Control Manager	7000	None	"The Device Setup Manager service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:16:57 PM	Service Control Manager	7000	None	"The Device Setup Manager service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:16:57 PM	Service Control Manager	7000	None	"The Device Setup Manager service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:16:57 PM	Service Control Manager	7000	None	"The Device Setup Manager service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:16:57 PM	Service Control Manager	7000	None	"The Device Setup Manager service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:16:57 PM	Service Control Manager	7000	None	"The Device Setup Manager service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:16:57 PM	Service Control Manager	7000	None	"The Device Setup Manager service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:16:57 PM	Service Control Manager	7000	None	"The Group Policy Client service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Information	12/29/2016 4:16:24 PM	Microsoft-Windows-WMPNSS-Service	14206	None	Media server 'ComputerName: Administrator:' was successfully initialized and is sharing media with network media devices.
    Information	12/29/2016 4:16:24 PM	Microsoft-Windows-WMPNSS-Service	14206	None	Media server 'ComputerName: UserName@hotmail.com:' was successfully initialized and is sharing media with network media devices.
    Error	12/29/2016 4:16:15 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:16:08 PM	Service Control Manager	7000	None	"The Microsoft Account Sign-in Assistant service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:15:59 PM	Service Control Manager	7000	None	"The Microsoft Account Sign-in Assistant service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Information	12/29/2016 4:15:59 PM	Microsoft-Windows-WMPNSS-Service	14204	None	Service 'WMPNetworkSvc' started.
    Error	12/29/2016 4:15:40 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:15:40 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:15:40 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:15:39 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:15:39 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:15:39 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Information	12/29/2016 4:14:21 PM	Microsoft-Windows-Kernel-General	16	None	The access history in hive \??\C:\Users\Administrator\AppData\Local\Packages\winstore_cw5n1h2txyewy\Settings\settings.dat was cleared updating 3 keys and creating 1 modified pages.
    Information	12/29/2016 4:14:21 PM	Microsoft-Windows-Kernel-General	16	None	The access history in hive \??\C:\Users\Administrator\AppData\Local\Packages\windows.immersivecontrolpanel_cw5n1h2txyewy\Settings\settings.dat was cleared updating 3 keys and creating 1 modified pages.
    Information	12/29/2016 4:14:21 PM	Microsoft-Windows-Kernel-General	16	None	The access history in hive \??\C:\Users\Administrator\AppData\Local\Packages\SonicWALL.MobileConnect_cw5n1h2txyewy\Settings\settings.dat was cleared updating 3 keys and creating 1 modified pages.
    Information	12/29/2016 4:14:20 PM	Microsoft-Windows-Kernel-General	16	None	The access history in hive \??\C:\Users\Administrator\AppData\Local\Packages\Microsoft.WinJS.2.0_8wekyb3d8bbwe\Settings\settings.dat was cleared updating 3 keys and creating 1 modified pages.
    Information	12/29/2016 4:14:20 PM	Microsoft-Windows-Kernel-General	16	None	The access history in hive \??\C:\Users\Administrator\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\Settings\settings.dat was cleared updating 3 keys and creating 1 modified pages.
    Information	12/29/2016 4:14:20 PM	Microsoft-Windows-Kernel-General	16	None	The access history in hive \??\C:\Users\Administrator\AppData\Local\Packages\Microsoft.MoCamera_cw5n1h2txyewy\Settings\settings.dat was cleared updating 3 keys and creating 1 modified pages.
    Information	12/29/2016 4:14:20 PM	Microsoft-Windows-Kernel-General	16	None	The access history in hive \??\C:\Users\Administrator\AppData\Local\Packages\JuniperNetworks.JunosPulseVpn_cw5n1h2txyewy\Settings\settings.dat was cleared updating 3 keys and creating 1 modified pages.
    Information	12/29/2016 4:14:20 PM	Microsoft-Windows-Kernel-General	16	None	The access history in hive \??\C:\Users\Administrator\AppData\Local\Packages\FileManager_cw5n1h2txyewy\Settings\settings.dat was cleared updating 3 keys and creating 1 modified pages.
    Information	12/29/2016 4:14:20 PM	Microsoft-Windows-Kernel-General	16	None	The access history in hive \??\C:\Users\Administrator\AppData\Local\Packages\f5.vpn.client_cw5n1h2txyewy\Settings\settings.dat was cleared updating 3 keys and creating 1 modified pages.
    Information	12/29/2016 4:14:19 PM	Microsoft-Windows-Kernel-General	16	None	The access history in hive \??\C:\Users\Administrator\AppData\Local\Packages\CheckPoint.VPN_cw5n1h2txyewy\Settings\settings.dat was cleared updating 3 keys and creating 1 modified pages.
    Error	12/29/2016 4:12:15 PM	Microsoft-Windows-DistributedCOM	10005	None	"DCOM got error ""1053"" attempting to start the service wercplsupport with arguments ""Unavailable"" in order to run the server:
    {0E9A7BB5-F699-4D66-8A47-B919F5B6A1DB}"
    Error	12/29/2016 4:12:15 PM	Service Control Manager	7000	None	"The Problem Reports and Solutions Control Panel Support service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:12:15 PM	Microsoft-Windows-DistributedCOM	10005	None	"DCOM got error ""1053"" attempting to start the service wercplsupport with arguments ""Unavailable"" in order to run the server:
    {0E9A7BB5-F699-4D66-8A47-B919F5B6A1DB}"
    Error	12/29/2016 4:12:15 PM	Service Control Manager	7000	None	"The Problem Reports and Solutions Control Panel Support service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:11:57 PM	Service Control Manager	7000	None	"The Group Policy Client service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Information	12/29/2016 4:11:51 PM	Microsoft-Windows-Kernel-General	16	None	The access history in hive \??\C:\Users\Administrator\AppData\Local\Packages\Microsoft.VCLibs.120.00_8wekyb3d8bbwe\Settings\settings.dat was cleared updating 3 keys and creating 1 modified pages.
    Error	12/29/2016 4:11:08 PM	Service Control Manager	7000	None	"The Microsoft Account Sign-in Assistant service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:10:58 PM	Service Control Manager	7000	None	"The Microsoft Account Sign-in Assistant service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:09:46 PM	Microsoft-Windows-DistributedCOM	10005	None	"DCOM got error ""1053"" attempting to start the service wercplsupport with arguments ""Unavailable"" in order to run the server:
    {0E9A7BB5-F699-4D66-8A47-B919F5B6A1DB}"
    Error	12/29/2016 4:09:46 PM	Service Control Manager	7000	None	"The Problem Reports and Solutions Control Panel Support service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:09:46 PM	Microsoft-Windows-DistributedCOM	10005	None	"DCOM got error ""1053"" attempting to start the service wercplsupport with arguments ""Unavailable"" in order to run the server:
    {0E9A7BB5-F699-4D66-8A47-B919F5B6A1DB}"
    Error	12/29/2016 4:09:46 PM	Service Control Manager	7000	None	"The Problem Reports and Solutions Control Panel Support service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:09:21 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:07:23 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:07:22 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:07:21 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:07:21 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:07:06 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:07:06 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:07:05 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:07:01 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:07:01 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:07:01 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:07:01 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:07:00 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:07:00 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:58 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:58 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:56 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:56 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:56 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:56 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:56 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:56 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:56 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:55 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:55 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:55 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:55 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:55 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:55 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:54 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:54 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:54 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:54 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:54 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:53 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:52 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:52 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:52 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:06:49 PM	Service Control Manager	7000	None	"The Group Policy Client service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Information	12/29/2016 4:06:44 PM	Microsoft-Windows-Kernel-General	16	None	The access history in hive \??\C:\Users\Administrator\AppData\Local\Packages\Microsoft.Media.PlayReadyClient.2_8wekyb3d8bbwe\Settings\settings.dat was cleared updating 3 keys and creating 1 modified pages.
    Error	12/29/2016 4:06:07 PM	Service Control Manager	7000	None	"The Microsoft Account Sign-in Assistant service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:05:58 PM	Service Control Manager	7000	None	"The Microsoft Account Sign-in Assistant service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:05:04 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:05:04 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:04:54 PM	Service Control Manager	7000	None	"The Application Experience service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:04:51 PM	Service Control Manager	7000	None	"The Group Policy Client service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Error	12/29/2016 4:04:51 PM	Service Control Manager	7000	None	"The Group Policy Client service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Information	12/29/2016 4:04:50 PM	Microsoft-Windows-Kernel-General	16	None	The access history in hive \??\C:\Users\Administrator\ntuser.dat was cleared updating 21 keys and creating 8 modified pages.
    Information	12/29/2016 4:04:07 PM	Microsoft-Windows-Winlogon	7001	(1101)	User Logon Notification for Customer Experience Improvement Program
    Error	12/29/2016 4:03:52 PM	Service Control Manager	7000	None	"The Group Policy Client service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion."
    Information	12/29/2016 4:03:52 PM	Win32k	267	None	Touch Hardware Quality Assurance verification succeeded.
    Warning	12/29/2016 4:03:52 PM	Win32k	264	None	A multi-touch device reported inconsistent contact information.

  2. #2
    Join Date
    Apr 2000
    Location
    Sheboygan, WI
    Posts
    53,399
    Have you tried rolling back to a earlier date?

  3. #3
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    17,435
    Train -

    I have not tried this as yet, however, from what I have seen from others who have had this issue, it is not likely to work.
    No Microsoft updates have been applied recently, and I would need a restore point at least two weeks prior to today.
    I may try that tomorrow, however, there is no guarantee that the process will even work.

  4. #4
    Join Date
    Apr 2000
    Location
    Sheboygan, WI
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    53,399
    May have to go back a month or 6 weeks then.
    Unless you can check to see if that HP does have a repair install hidden somewhere.
    Seen one HP that it in the F8 boot up. About the best I can come up with.

  5. #5
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    17,435
    Went to work on it today, and it booted up just fine, no problems, no missing desktop icons, no slowness, no refusing to show files, etc. The only item in the Event Log was still the "The speed of processor x in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 538964 seconds since the last report." on all 4 cores. I am sure the problem will be back at some point though. Meanwhile, it will be time for an image backup and other update items.

  6. #6
    Join Date
    Mar 2009
    Location
    Arkham Asylum, Cell 13
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    11,479
    Did you check for a BIOS update?

  7. #7
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    17,435
    Here is the result I get when searching for driver and BIOS updates:

    DriversMsg.jpg

    From the link here:

    http://support.hp.com/us-en/drivers/.../model/7242141

    It has BIOS Version F.26-01/19/2015

    I did discover that it has a potential battery recall. I have not yet been able to confirm that. I will need to run their software tool on it or check the sticker on the battery.

  8. #8
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    17,435
    I found that if you click on the Change button, a list of available downloads will appear. There is a BIOS update to F.35 -05/08/2016

    I may try installing that after a full image backup.

  9. #9
    Join Date
    Apr 2000
    Location
    Sheboygan, WI
    Posts
    53,399
    Been several updates.
    http://support.hp.com/us-en/drivers/...Id/ob-172884-1

    Maybe
    The problem is already resolved and it was related to Intel(R) SpeedStep Technology. As soon as I turned off it in the BIOS these warning messages are no longer displayed. Thank you for your feedback.

    Lot of folks got hit with that problem it seems.
    https://www.google.com/#q=The+speed+...ystem+firmware.

  10. #10
    Join Date
    Feb 2000
    Location
    Idaho Falls, Idaho, USA
    Posts
    17,435
    I have downloaded the latest BIOS and driver updates. I'll check for the SpeedStep setting in the BIOS and, if found, deactivate it to see what happens.

    Thanks, Train.

  11. #11
    Join Date
    Apr 2000
    Location
    Sheboygan, WI
    Posts
    53,399
    Hope that was it.

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