October 24th, 2010, 10:07 PM
#16
Try this instead:ESET Online Scanner You will need to use Internet Explorer to complete this scan. You will need to temporarily Disable your current Anti-virus program. Be sure the option to Remove found threats is Un-checked at this time (we may have it clean what it finds at a later time), and the option to Scan unwanted applications is Checked . When you have completed that scan, a scanlog ought to have been created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please post that log for us as directed below. NOTE: If you are unable to complete the ESET scan, please try another from the list below :
October 24th, 2010, 10:12 PM
#17
By the way, when I start downloading the Kaspersky files, I get a popup saying the application's digital signature has an error and it asks if I want to run the application, so I clicked yes and it seemed to load. Not sure if that means anything but I figured I'd mention it.
October 25th, 2010, 05:16 AM
#18
No worries. Just carry on with the directions in my last post.
October 26th, 2010, 12:34 AM
#19
OK, I ran ESET and it said it didn't find anything. When I try to run Panda it always gets to 3% and the number of files scanned stays at zero, and it won't go any further.
October 26th, 2010, 05:32 AM
#20
Please read carefully and follow these steps. Download TDSSKiller Extract its contents to your desktop. Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan. If an infected file is detected, the default action will be Cure , click on Continue. If a suspicious file is detected, the default action will be Skip , click on Continue. It may ask you to reboot the computer to complete the process. Click on Reboot Now . If no reboot is require, click on Report . A log file should appear. Please copy and paste the contents of that file here. If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt ". Please copy and paste the contents of that file here. random's system information tool (RSIT) random/random >>here and save it to your desktop.Double click on RSIT.exe to launch program. Click Continue at the disclaimer screen. Your firewall may alert you that RSIT is requesting Internet access. Please allow it. Once it has finished, two logs will open: log.txt <-- this will be maximized and info.txt <-- this will be minimized .
October 26th, 2010, 08:30 PM
#21
Thanks, The reports total about 80,000 characters so I'll have to post in several responses. TDSSKiller didn't find anything, here's the log from the report button:
October 26th, 2010, 08:32 PM
#22
Part 2 of TDSSKiller log
October 26th, 2010, 08:34 PM
#23
And here's the log.txt file from RSIT:http://go.microsoft.com/fwlink/?LinkId=54896 http://go.microsoft.com/fwlink/?LinkId=69157 http://go.microsoft.com/fwlink/?LinkId=54896 http://go.microsoft.com/fwlink/?LinkId=54896 http://go.microsoft.com/fwlink/?LinkId=69157 https://www.hpwindows7upgrade.arvato...ProdDetect.cab http://download.eset.com/special/eos/OnlineScanner.cab http://acs.pandasoftware.com/actives.../as2stubie.cab
October 26th, 2010, 08:36 PM
#24
Part 2 of log.txt file from RSIT
October 26th, 2010, 08:38 PM
#25
And here's the info.txt logwww.007guard.com www.008k.com www.00hq.com www.032439.com
October 26th, 2010, 08:39 PM
#26
Part 2 of info.txt log
October 27th, 2010, 05:57 AM
#27
Logs look ok.Dr.Web CureIt to the desktop:ftp://ftp.drweb.com/pub/drweb/cureit/drweb-cureit.exe Doubleclick the drweb-cureit.exe file and click Scan to run express scan. Click OK in pop-up window to allow scan. This will scan the files currently running in memory and when something is found, click the Yes button when it asks you if you want to cure it. This is only a short scan. Once the short scan has finished, select Complete scan . Click the green arrow Click Yes to all if it asks if you want to cure/move the file. When the scan has finished, in the menu, click File and choose Save report list Save the report to your desktop . The report will be called DrWeb.csv Close Dr.Web Cureit. Important! Copy and paste that log in the next reply. You can use Notepad to open the DrWeb.cvs report.NOTE . During the scan, pop-up window will open asking for full version purchase. Simply close the window by clicking on X in upper right corner.
October 27th, 2010, 11:06 PM
#28
I'm afraid it's more of the same, I tried to run the scan and it starts and then freezes, and I'm not able to close it down without forcing a shutdown of the computer. I get a message when I start it that it can run in some sort of isolated mode where it shuts out other programs, or to press cancel to not run in that mode, and I tried it several times both ways with the same result. I just get the little turning circle for a cursor showing its thinking, but it never does anything, much like the issues I'm having with the other scan software.
October 28th, 2010, 05:29 AM
#29
If you open Task Manager, can you see any single process that is using all the cpu cycles? If so, let me know what it is please.
October 28th, 2010, 10:25 PM
#30
No, the biggest user is at about 3%. I'm not able to scan in safe mode either, when I try to riun Spybot it doesn't even open. Superantispyware does open, but when I click on the scan button it doesn't do anything and then it's locked up. I can't close it, even through task manager. Malwarebytes also starts and the scan starts but it freezes up just a few seconds in and I also can't close that down.
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at the right, and the scan will start.