Compaq Quick Restore Problems

[dalejr]

The jumper is in cacle select according to the maxtor site. thanks again for working on this problem. Where would we be without people like the folks from DR VIRTUAL!!

[Calpitor]

Originally posted by dalejr
I went ahead and fdisked again. created 9524 Mbytes of primary dos~~~ I wonder where that other four hundred some odd megabytes of space went? Any body have that bomid # for that computer. It might be whats missing.

Computers use base 2 mathematics because all numbers are expressed internally by switches which can be either on or off. Humans, however use a base 10 numbering system. For this reason, a KB was originally defined as 1024 bytes, as this is an exact power of 2. Later, for ease of use a KB was often approximated as 1000 bytes.

Base 2 Numbering Base 10 Numbering


0000000001 = 1 0000000001 = 1
0000000010 = 2 0000000010 = 10
0000000100 = 8 0000000100 = 100
0000001000 = 16 0000001000 = 1000
0000010000 = 32 0000010000 = 10000
0000100000 = 64 0000100000 = 100000
0001000000 = 128 0001000000 = 1000000
0010000000 = 256 0010000000 = 10000000
0100000000 = 512 0100000000 = 100000000
1000000000 = 1024 1000000000 = 1000000000

Information
When a Hard Drive manufacturer is reporting that a drive is 30 GB (Gigabytes), they are saying the drive has 10 * 1000 * 1000 * 1000 bytes = 10000000000 bytes.

Assuming that the drive is exactly 10000000000 bytes, the computer will report this as 10000000000 / 1024 / 1024 / 1024 GB = 9.31322574615478515625GB.

However, even the 30000000000 byte number is an approximation, as hard drive manufactures will round off the size of the drive as well. So a 10 GB drive, may actually be a 9.9 GB drive or a 10.4 GB drive, to quote two examples. So 9524 doesn't sound entirely out of line.

During the manufacturing process, an identification number (BOMID) is written to the UIA area of a hard drive. This BOMID identifies the model of the PC into which the hard drive is installed. Replacement hard drives do not contain this information.
Therefore, when using QuickRestore on a Compaq Presario PC that contains a replacement hard drive, QuickRestore will be unable to identify the model of the PC.
SOLUTION
Follow the steps below to write the BOMID to the UIA area of the hard drive:

1. Insert the QuickRestore diskette (when applicable) and CD into the appropriate drives, then restart the computer.
NOTE: If a QuickRestore boot diskette is not included with the QuickRestore kit, you can create this diskette from the BOOTDISK subdirectory on the QuickRestore CD.

2. From the initial screen (Program Language Selection), Exit the QuickRestore utility.

3. From the A:\> prompt type uiabomwr_xxx (where xxx is the BOMID of the PC), then press Enter.

EXAMPLE: A:\uiabomwr 034 would store the 034 BOMID (for a Compaq Presario model 4122) into the UIA area of the hard drive.

NOTE: On future Versions of QuickRestore CDs, the uiabomwr.exe utility will be located in the TOOLS directory of the QuickRestore CD.

Unfortunately I can't find what the BOMID for a 5170 is. I have tried looking everywhere I can think of and have attempted to contact Compaq\HP for you and haven't heard back as yet, if I ever do (India office is over filled with lazy no-minds in my opinion). Automated resonse:

(SUBJECT LINE)Re: 5170 [943094] (KMM4924037V21065L0KM)
Thank you for choosing HP Americas Consumer eSupport for Compaq Products. This is an automated response to let you know that we have received your inquiry.
For the fastest path to accurate answers, your email request will be directed to a qualified Compaq Support Specialist. Compaq aims to provide accurate, yet fast response times to your issues and questions. Most inquiries are addressed in one hour or less, however the complexity of your question will influence the actual response time.
Regards,
HP Americas Consumer eSupport

Your Case ID is 1116602. If you reply to this message, please do not change the subject line.
http://wwss1pro.compaq.com/support/home/index.asp

The best I can suggest for you at this time is to search the QR Cd folders where uiabomwr.exe utility is located to see if there is a .txt file or readme file that may contain what the correct bomid is.

[greengoose1]

Additional insight. Sent to me from Train.


Recovery Process Crashes

Compaq 4100 series. The Recovery Disks will either not run at all, or crash at around 16%+.

If you've got a Windows 95 startup disk, then boot to an A: prompt, else put the Recovery Floppy Disk in, and press F8 when it says "Starting Windows 95" and choose "Save Mode Command Prompt Only".

Run Fdisk and examine the partition information. You will find 2 NON DOS partitions. Delete the larger of the two and recreate a Primary Dos partition.

Then format the drive, using the command FORMAT C: /U /V /S

When it has finished, switch the machine off and back on, and run the Recovery Disks again.

Creating New Recovery Floppy Disk / Wrong MSDOS Version

If you get an error message during re-installation saying "WRONG MSDOS VERSION", or any other problems with the boot disk, then on the Recovery CD there is a file called "qrst5.exe" in the "bootdisk" directory. If you run it, it creates a new boot disk on a blank floppy disk.

QuickRestore Utility Cannot Use Valid Serial Numbers On Blank Hard Drives

QuickRestore kits with the 242569-001 or 242569-002 boot diskettes will not accept valid CPU serial numbers. This is most commonly seen when a serial number is required to QuickRestore a new hard drive.

Solution is to write the BOM ID to the UIA area of the hard drive:

Insert the original QuickRestore boot diskette and CD-ROM into the appropriate drive, then restart the computer.
Exit the QuickRestore utility from the initial screen (Program Language Selection screen).
At the A:\ prompt type uiabomwr xxx (the xxx represents the BOM ID, see below), then press the Enter key.
8714 - 051
4118 - 028
4122 - 028
4704 - 028
4712 - 028
4110 - 027
4108 - 026
When the computer reboots you should be able to restore the machine as normal.

Not Accepting Serial Number Presario 1200

After having a Hard Drive replaced, the Quick Restore would not accept the serial number entered. The solution is to enter the serial number as 1111(then the middle four letters)1111, so if the serial number is abcdefghijlm then the number you would enter would be 1111efgh1111.

Presario 1060 QuickRestore Lockup

If when running the QuickRestore software on a Presario 1060, when you enter the Product Identification Number and presses Enter (or the Next button), the system locks up with the following error:

"XMS Cache Problem. Registry services maybe inoperative this session. Not enough extended memory to run Windows. Quit one or more applications to increase available memory or restart your computer. Press any key..."

The problem is caused by an incorrect line in the CONFIG.SYS file: "DEVICE=C:\WINDOWS\EMM386.EXE NOEMS I=E800-EFFF" This update replaces the incorrect line with the following line: "DEVICE=C:\WINDOWS\EMM386.EXE NOEMS"

You can download the following patch which corrects the problem - SP4273.

Manually Extracting Files From Recovery CD

To install individual files from the Compaq 4000/4400/4500/4700 Series Recovery CD, carry out the following steps,

Get hold of a copy of WinZip from http://www.winzip.com in order to view the archive contents without decompressing first.
Insert the Quick Recovery CD and look for a folder containing 10 zip files (normally called na02).
Double clicking on a Zip file will open that file and show a list of the contents. Hunt around until you find the file(s) you're looking for.
Highlight the file(s) you want and click on the Extract icon.
It should scan the zip file for the files and then ask you to enter a password. Enter (without quotes) "PREDATOR ###", where the ### is the last three numbers in the zip file name (the name that appears on the WinZip window title bar). Ie, for the file Win010.zip, the password would be PREDATOR010. For the file Compaq26.zip, the password would be PREDATOR026.
N.B. For the Compaq 4540 & 4882 (and probably most of the new Compaqs), the password is SMDCONSUMER (in capitals).

Selective QuickRestore

Some of the new range of Compaq Presarios have a new version of the QuickRestore CD which allows the end user to re-install selected drivers and applications without having to do a full format and restore.

The instructions that come with the system do not describe the Custom Restore procedure correctly. The correct instructions are as below:

After you have selected the item you want to restore the system will restart and boot off the QuickRestore CD. The menu that then appears has 5 options:

QuickRestore with Quick Format.
QuickRestore with Full Format.
Diagnostics.
Virus Scan.
Exit.
Option 1 is the correct option to choose, even though it says Quick Format. The hard drive will NOT be formatted.

After choosing option 1, the system will then eject the QuickRestore CD and wait for you to press a key before booting into Windows 98 and continuing the installation process.

The unit will restart once more after the selected driver/application has been installed. After this final restart, the system is then ready to be used again.

5130 - 16 Colours After Quick Restore

After running the Quick Restore, the display will not go higher than 16 Colours, depite the right graphics card being setup, and no problems in Device Manager.

The solution,

Go into Device Manager and into Display Adapters.
Change to Standard VGA and restart machine.
Back into Device Manager and change Display Adapter to 3D Rage lt Pro English (Directx).
Restart again.
An error will come up saying there is a problem with display settings, just cancel.
Set to more than 16 colours and restart.
2100 Series Quick Restore Update

This update allows the Quick Restore process on the Presario 2100 series to recognise 16x CD-ROM drives. The patch number is SP7924.

After restoring my Compaq 5032, some of the original software is missing

The Hard disk drive needs to be re-armed. to do this :-

Insert recovery CD1 and reboot
On the first Compaq logo screen that flashes up, make sure Caps & Numlock keys are on and their lights are illuminated.
When it loads into recovery, a Compaq quick restore screen will be flashing, when it stops flashing press Numlock so it goes off
At the 'Welcome to Compaq quick restore' screen press Ctrl and Q together.
Proceed with rest of quick restore as usual. All the original software will now be restored.

[Calpitor]

Miracles of miracles I actually heard back from HP! This is what they suggested:
Thank you for contacting HP Americas Consumer eSupport for Compaq
Products.

From your inquiry, I understand that you have installed a new 10GB hard
drive in your Presario 5170 and would like to know the BOM ID to
complete the QuickRestore process. Regarding this, I would like to inform you that there is no need to enter any BOM ID for your Presario. You can directly install a new hard drive and perform QuickRestore.
To perform a FullRestore on the computer, follow these steps:

1. Insert the QuickRestore CD into the CD drive and restart the system.
2. When the red Compaq logo appears, press and hold the Caps Lock key. Next screen will be a blinking QuickRestore screen.
3. When the QuickRestore text stops blinking, press and hold the Num Lock key.
4. On the next screen, release the Num Lock key, select a language, and press Enter.
5. Immediately press Ctrl + Q keys.
6. Select the model number and press Enter.

NOTE: If the model number does not appear then press the Ctrl + Q key again.

7. Follow the onscreen instructions to complete the QuickRestore
process.

I want to make sure this information helps. I request that you please let me know if you have any other questions or if I can further help you. If I am not available, one of my co-workers may step in to help so that you receive the fastest response possible. Thank you for choosing HP Americas Consumer eSupport for Compaq Products.

Regards,

HariKrishna
HP Americas Consumer eSupport

For additional or future service assistance you can post your question to the Customer Communities at http://www.compaq.com/communities


Original Message Follows:
-------------------------
SN: 6839BX25L286
PRODUCT_TYPE: Desktop
MODEL: 5170
COUNTRY:
OS: Windows 98
SKILL: Advanced
PROBLEM_AREA: Hard Disk & Other Storage Devices
INTERMITTENT: no
WORKED_BEFORE: no
HARDWARE_CHANGED: yes
HTTP_REFERRER: consumeremail
REFERENCE_NO: 943094
MFG_DATE: 8/30/98


COMMENTS:
I'm trying to help a friend get his presario back up and running. I am a former Compaq employee and therefore Compaq certified. After replacing the hard drive with a Maxtor 10GB drive the QR CD can't detect the BOMID required to complete the process. I am familiar with the uiabomwr.exe utility but require the bomid number.

3 guesses where he is located. Please try the QR Dance proscribed here but I will be surprised if it works!

[dalejr]

1. Eastern India
2. Western India
3. By Golly it Must be India

[dalejr]

Your right Calpitor I still get the black screen of ............. Tried different varieties of the keyboard tap dance. By the way that hard drive is the original drive. Thoght id add that. Thought maybe you might be fishing in India or something.

[Calpitor]

My Gawd this actually got escalated to second level! AND TO SOMEONE WHO COULD BE BOTHERED TO LOOK!!

Excerpt from email response:

I searched all available Presario databases and found that there is no BOMID for this Presario model. If a BOMID is required then it will be present in the *.sku file present in the restore CD.The BOMID will be present in this file. I suggest you to browse for this file in the CD.

I also suggest that you check for the part number of the new restore CD as there will be a problem if the user is not using the correct CD. The part number is as follows:
QR Kit - 341796-001
QuickRestore CD 1 - 341797-001

If you can find someone with Presario model 51xx I suggest that you can create a Emergency Backup diskette from the Presario support icon as this disk will contain all the userid informations of the hard drive. Try booting the restore CD along with this diskette.

[dalejr]

boy this is getting tough. That is the same disk # that came with the system and the same disk Compaq sent me. I installed another hard drive I had laying around that had WIN98SE on it this mornig. Had some driver probs but finally got it up and running. Also replaced the HD ribbon. Tried the QR and still got the black screen. I searched the QR disk in DOS and in Windows and did not find a .sku file. From what I read Compaq is saying the boot disk made from the desktop icon is different than a regular 98 startup disk made on the same sytem?? I have the original diskette I made from the Windows Start up tab. I vagually remember maybe making one from a desktop icon but I cant find it though. Know any where to look for another 5170 owner? Compaq/HP site isnt working too good.

[greengoose1]

These are the list of files on the Quick Recovery Restore Disk on the 5360 I have.

AUTOEXEC BAT 3,955 04-13-99 10:08a AUTOEXEC.BAT
COMMAND COM 93,880 05-11-98 8:01p COMMAND.COM
UIA LOG 733 06-03-00 2:26p UIA.LOG
CTO MFG 496 05-05-99 9:18a CTO.MFG
CONFIG SYS 390 04-13-99 5:52p CONFIG.SYS
IO SYS 222,390 05-11-98 8:01p IO.SYS
MSDOS SYS 9 05-11-98 8:01p MSDOS.SYS
MAKE1 TXT 12 09-16-98 4:58p MAKE1.TXT
MAKE2 TXT 28 10-20-98 1:04p MAKE2.TXT
MAKECND TXT 50 12-31-98 3:48p MAKECND.TXT
QRTOOLS TXT 54 04-13-99 8:39p QRTOOLS.TXT
A ZIP 10,752 06-23-02 5:53p A.zip
CPQS <DIR> 06-03-00 2:23p CPQS
SYSTEM <DIR> 06-03-00 2:23p SYSTEM

Don't know if they are the same or not for your model. At least you can get an idea of what's on them.

[Calpitor]

"From what I read Compaq is saying the boot disk made from the desktop icon is different than a regular 98 startup disk made on the same sytem?? I have the original diskette I made from the Windows Start up tab. "

The startup disk created through Compaq or Presario Support is pretty much the same startup disk with the exception of a few Compaq files thrown in. Greengoose's model, gawd I fell sorry for him a 5360?!!? other than the EZ Family those things were horrible, unfortunately has too many differences from your model to be truly helpful. You din't have to find a 5170 owner per se, anyone from 5100 family who creates a startup disk through, and I apologize I don't remember if it is Compaq Support or Presario Support (prety much same Utility; different title) should suffice. If you boot up with the 98 hard drive and once the at the desktop, if you insert the CD it should open a window. This will give you options for 1) either Custom or Selective Restore and what else?

[greengoose1]

And here are the files list of the startup disk from the Compaq 5360. Note the proprietary files are missing on the start up disk.


AUTOEXEC BAT 1,103 04-23-99 10:22p AUTOEXEC.BAT
SETRAMD BAT 1,416 04-23-99 10:22p SETRAMD.BAT
DRVSPACE BIN 68,871 04-23-99 10:22p DRVSPACE.BIN
EBD CAB 272,206 04-23-99 10:22p EBD.CAB
COMMAND COM 93,890 04-23-99 10:22p COMMAND.COM
EXTRACT EXE 93,242 04-23-99 10:22p EXTRACT.EXE
FDISK EXE 63,916 04-23-99 10:22p FDISK.EXE
FINDRAMD EXE 6,855 04-23-99 10:22p FINDRAMD.EXE
ASPI2DOS SYS 35,330 04-23-99 10:22p ASPI2DOS.SYS
ASPI4DOS SYS 14,386 04-23-99 10:22p ASPI4DOS.SYS
ASPI8DOS SYS 37,564 04-23-99 10:22p ASPI8DOS.SYS
ASPI8U2 SYS 40,792 04-23-99 10:22p ASPI8U2.SYS
ASPICD SYS 29,620 04-23-99 10:22p ASPICD.SYS
BTCDROM SYS 21,971 04-23-99 10:22p BTCDROM.SYS
BTDOSM SYS 30,955 04-23-99 10:22p BTDOSM.SYS
CONFIG SYS 629 04-23-99 10:22p CONFIG.SYS
EBD SYS 0 01-26-02 1:08p EBD.SYS
FLASHPT SYS 64,425 04-23-99 10:22p FLASHPT.SYS
HIMEM SYS 33,191 04-23-99 10:22p HIMEM.SYS
IO SYS 222,390 04-23-99 10:22p IO.SYS
MSDOS SYS 9 01-26-02 1:08p MSDOS.SYS
OAKCDROM SYS 41,302 04-23-99 10:22p OAKCDROM.SYS
RAMDRIVE SYS 12,663 04-23-99 10:22p RAMDRIVE.SYS
README TXT 14,764 04-23-99 10:22p README.TXT


Hi Calpitor, This computer was built to European Specifications which are somewhat more stringent than in the US. The power supply is 235W. The original memory stick, a Siemens. With the help of several people, I was able to modify it and have two WD harddrives, 384 memory, Lite On burner, and an IBM 3.5 floppy. Added one 80mm fan to ensure positive air flow.

There are three OS installed, WIN98SE, WINME, and XP. The unit is stable as a rock now but was not originally which was mostly my fault.

[dalejr]

Calpitor when the quick restore window pops up I get 3 choices. Custom, Typical and Full restore. Custom gives me 2 options. restore Compaq Service Connection or Macfee virus scan. Typical gives me a small pop up box that disappears so fast I cant read it.Of course full restore brings me to a start cancel box and start boots system down and back too a black screen.

[Calpitor]

Originally posted by greengoose1
This computer was built to European Specifications which are somewhat more stringent than in the US. The power supply is 235W. The original memory stick, a Siemens. With the help of several people, I was able to modify it and have two WD harddrives, 384 memory, Lite On burner, and an IBM 3.5 floppy. Added one 80mm fan to ensure positive air flow.

There are three OS installed, WIN98SE, WINME, and XP. The unit is stable as a rock now but was not originally which was mostly my fault.

Nice to hear that it is working well for you! Like you said "I was able to modify it " for those who didn't or weren't able to modify it found numerous problems (not of thier own making for the most part) usually modem problems, (curious you didn't mention what modem you have or had originally ) power issues (probably related to overheating something head office would never confirm or deny) video and audio issues competed for third place as the system came with on-board video and audio and the system boards seemed prone to defect. (overheating maybe.... just a coincidence?)

Like I said nice to hear you overcame the hurdles before you met them. Aside from second guessing me.... do have anything helpfull to add? If you can explain why he's having problems running a QR we would both like to hear them.

[Calpitor]

Greengoose: sorry if that sounded a bit terse. This puzzle is becoming a bit annoying and quite frankly I'm beginning to run out of ideas.

[Train]

Calpitor
GG1 has a QR cd that is new enough that it will install to any hdd.
The cd has the bomid and when his old hdd quit, we tried the QR cd install and it worked.
It is the older ones that have the problems, because of them, I recommend that folks just do a clean install of 98SE after they do fdisk/format business. I had my 5222 setup both ways until parts fell of the mobo. Then I junked it out.