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Type: Posts; User: alisonb

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    That was my inclination as well. I'm working on...

    That was my inclination as well. I'm working on finding out the exact make/model spec from the repair guy. Any recommendations for a good place to shop?
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    The repair work by the shop has a warranty of...

    The repair work by the shop has a warranty of either 60 or 90 days. I'm unclear... their website says 90 generically for hardware, while the person on the phone said 60.

    The manufacturer's...
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    The guy on the phone is the one who used the term...

    The guy on the phone is the one who used the term "shorting" to describe the failure. To be fair, he explained that he was on the software side and that hardware wasn't his area. Since I was being...
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    The "report" I received back from the service...

    The "report" I received back from the service repair technician was partially helpful and partially not. I was able to get a little more information from the go-between on the phone, but not a...
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    I spoke with the person on the technical support...

    I spoke with the person on the technical support line and explained that I could not consider whether to move forward with repair until I fully understand exactly what leads them to state that the...
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    Thanks. That's a good point - I don't know...

    Thanks. That's a good point - I don't know whether it is a genuine OEM battery or not. I could ask, I suppose.

    What about connections? As I said, computer hardware isn't my background, but on...
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    Sorry that that it has taken me so long to update...

    Sorry that that it has taken me so long to update my laptop repair status, but I just this evening finally heard back from the repair shop. To be honest I feel like I am being jerked around by them,...
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    The repair shop says the battery is toast and...

    The repair shop says the battery is toast and must be replaced. This makes sense given that it wouldn't charge at all, but I am rather surprised because the battery health was doing very well right...
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    They did fix half of the problem. They clearly...

    They did fix half of the problem. They clearly didn't test properly after fixing the first half though. It's possible there may be additional charges for parts - for example, maybe the battery was...
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    I wanted to update on the status of the power...

    I wanted to update on the status of the power issues on my laptop. Considering the level of difficulty in troubleshooting and repairing potential issues discussed above, I ended up taking my laptop...
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    That's my next thought. However, when I had the...

    That's my next thought. However, when I had the system open last night, it was not clear to me where I would be able to test this. I can see the black casing for the jack but can't tell where the...
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    Thanks. I will give that a try. It isn't...

    Thanks. I will give that a try. It isn't immediately obvious how to remove the battery so I assume I must need to open up the case. I will do some research on that and will probably need a new...
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    Asus UX303U not turning on/battery not charging

    I returned from a week's trip away to find problems with my Asus UX303U laptop. The laptop had been left unplugged in hibernation/sleep mode on a desk while I was gone, and I know that it was not...
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    Thank you for your feedback. Wow, that is...

    Thank you for your feedback. Wow, that is impressive! My Dell Inspiron 1420 lasted just 6-7 years before running into both the backlight failure and slightly earlier the unsolved disappearing HD...
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    Thank you for all of the suggestions. It took me...

    Thank you for all of the suggestions. It took me a while, but I actually ended up picking up an Asus UX303U the other night. I am giving it a test drive, so to speak, to see how it goes. I had the...
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    Thanks! That is actually the article which...

    Thanks! That is actually the article which brought the uncertainty to my mind. Partway down it says:

    Note: Powershare will only power devices while the system is in a 'low power state' (Standby)...
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    Hello. I am the daughter in question. Thank you...

    Hello. I am the daughter in question. Thank you to everyone for the suggestions! To update my dad's information above:

    - Processor: I prefer an i7, generation 6. I tend to use computers until they...
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    Here's another good example of the problem I am...

    Here's another good example of the problem I am seeing. Yesterday I reported that I had 23.3GB free. Other than posting here, I didn't do anything on the computer after that. It just sat here closed....
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    I understand that, and didn't expect numbers to...

    I understand that, and didn't expect numbers to match exactly. But how could I have 0.2GB less space available after the process than I did going into it? Even if nothing was deleted, shouldn't I...
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    Yes, this computer used to have... Vista, I think...

    Yes, this computer used to have... Vista, I think it was. I now have Windows 7. To be honest, it's been long enough that I don't recall the details of the installation.

    I checked Windows Update...
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    I've run the Disk Cleanup program as...

    I've run the Disk Cleanup program as administrator twice now, and the numbers aren't adding up for me. Below I will list the C:\ available space before running Disc Cleanup, the size of space Disc...
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    Disc Cleanup: I'm getting ready to run Disc...

    Disc Cleanup: I'm getting ready to run Disc Cleanup now. Should I also check the Previous Windows Installation box? Looks like that has 16.8GB. The per user archived and queued Windows error reports...
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    I have also checked the Event Viewer log. Results...

    I have also checked the Event Viewer log. Results are as follows:

    - There are some errors; namely there are some Windows updates that are failing. This has been an issue for a while. I've worked...
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    Sorry for the mistype above. That should be "......

    Sorry for the mistype above. That should be "... numbers from windirstat are inconsistent with what Windows says".
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    I'm the daughter with the mysteriously filling-up...

    I'm the daughter with the mysteriously filling-up hard drive. I apologize for not being faster at implementing suggestions, but I've been juggling a number of other tasks as well.

    As my dad says...
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