Problem With Windows Update

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November 16th, 2020, 03:06 PM
PinguJohn

Problem With Windows Update

I am running Windows 10, Version 20H2 fully up to date with Windows Update.

Today (16/11/2020) I ran Windows Update to see if there were any new updates.

I clicked on Check For Updates and as usual it started checking for updates.

It then reported:-

Canon - Printer - 8/24/2018 12:00:00 AM - 2.90.2.20
Status: Installing 0%

It then immediately recycled back to Windows Update stating You're Up To Date.

I thought this was strange as it was so fast it didn't appear to do anything, so I decided to run Check For Updates again and this gave exactly the same result.

I checked View Update History, and it gives under Driver Updates:-

Canon - Printer - 8/24/2018 12:00:00 AM - 2.90.2.20
Successfully installed on 16/11/2020

So why when I run Windows Update does it keep giving Canon - Printer - 8/24/2018 12:00:00 AM - 2.90.2.20
Status: Installing 0%

Any help and advice would be appreciated.
November 16th, 2020, 03:21 PM
jdc2000

Windows Update - gotta love it, it just works (NOT). My guess is that it is failing to install. However, if the printer is working OK, and you do not have it set up as an Internet-capable printer, then you can probably ignore the update. If you wanted to, you could check the Canon web site to see if there is really an updated driver available.

Link for a similar issue:

https://answers.microsoft.com/en-us/...onal%20updates.
November 16th, 2020, 06:05 PM
PinguJohn

Hi jdc2000,

Thanks for your reply.

My printer is a Canon Pixma MG6850 and is working OK.

If it is failing to install why does Update History say that it is installed successfully?

I have checked on the Canon web site and I have the latest driver installed.

Is there a way to set Widows Update to ignore this update?
November 16th, 2020, 07:39 PM
jdc2000

Quote:

If it is failing to install why does Update History say that it is installed successfully?

Because Microsoft Updates are not exactly the most bug and trouble free updates ever created.

Possibly useful link for hiding the update:

https://www.digitalcitizen.life/how-...ng-windows-10/
November 17th, 2020, 06:58 AM
PinguJohn

Thanks for the link.

I will try and hide the update using the Show or Hide Updates tool.
November 17th, 2020, 10:26 AM
PinguJohn

Hi jdc2000,

Downloaded the Show or Hide Updates tool from your link.

Ran it and hid the Canon - Printer - 8/24/2018 12:00:00 AM - 2.90.2.20 driver update and now Windows Update works OK.

Thanks for your help.
February 18th, 2021, 09:43 AM
DavidIT

Canon Printer driver keeps reinstalling

Quote:

Originally Posted by PinguJohn

Hi jdc2000,

Thanks for your reply.

My printer is a Canon Pixma MG6850 and is working OK.

If it is failing to install why does Update History say that it is installed successfully?

I have checked on the Canon web site and I have the latest driver installed.

Is there a way to set Windows Update to ignore this update?

I have exactly trhe same issue. Windows 10 Home, 20H2, all updates applied. I have an older Canon MG5750 printer. Works fine, but Windows update keeps saying it needs the driver installing.
At first it kept saying the update failed, so I uninstalled everything Canon, reinstalled, but Windows now does the update every few days and says 'successful'.

The Canon website driver latest version is OLD. 2015! and its the latest one.

I dont know if I can/how to blok the windows update from happening every time.

Don't think it causes any problems, but its annoying...
June 8th, 2021, 03:30 AM
denes

2 Ã©ve hasznÃ¡lok egy Canon Pixma MG5750 nyomtatÃ³t, kifogÃ¡stalan műkÃ¶dÃ©ssel. Kb 6 garnitÃºra tintÃ¡t elhasznÃ¡ltam vele, de soha semmilyen fennakadÃ¡s nem volt. A napokban a kijelzőn megjelent egy hibakÃ³d (1404) az alÃ¡bbi Ã¼zenettel: "Ã–n nem megfelelő nyomtatÃ³fejet hasznÃ¡l. CserÃ©lje ki a nyomtatÃ³fejet megfelelőre!" Ã‰rtetlenÃ¼l olvastam az Ã¼zenetet, mert a patroncsere kivÃ©telÃ©vel soha nem nyÃºltam a nyomtatÃ³ belsejÃ©be. EzÃºttal kivettem a nyomtatÃ³fejet, illendősÃ©gből megtisztÃ*tottam (egyÃ©bkÃ©nt kifogÃ¡stalanul tiszta volt), majd visszaraktam. Nagy Ã¶rÃ¶mÃ¶mre a nyomtatÃ³ ismÃ©t műkÃ¶dni kezdett. NÃ©hÃ¡ny nap mÃºlva azonban a hibaÃ¼zenet Ãºjra kiÃ*rÃ³dott. Ezt a hibÃ¡t azonban mÃ¡r nem tudtam az előző mÃ³dszerrel megszÃ¼ntetni, ezÃ©rt letÃ¶rÃ¶ltem a telepÃ*tett programot, majd lemezről ÃºjratelepÃ*tettem. A gÃ©p ismÃ©t műkÃ¶dÃ¶tt. PÃ¡r nap mÃºlva Ãºjra megjelent a hibaÃ¼zenet Ã©s akkor fedeztem fel az Ã¡ltalad is emlÃ*tett 2.90.2.20-as frissÃ*tÃ©si szoftvert, melyet ha visszakerestem, mindig a meghibÃ¡sodÃ¡s napjÃ¡n tÃ¶ltÃ¶tt le a gÃ©p. MeggyőződÃ©sem, hogy ez a frissÃ*tÃ©s okozza a hibÃ¡t, ezÃ©rt most 15 napra letiltottam a frissÃ*tÃ©sek letÃ¶ltÃ©sÃ©t, mert sÃ¼rgős nyomtatnivalÃ³im vannak.

Google Translation from Hungarian to English:

I have been using a Canon Pixma MG5750 printer for 2 years with impeccable operation. I used up about 6 sets of ink with it, but there was never any interruption. In recent days, an error code (1404) appears on the display with the message: "You are using the wrong printhead. Replace the printhead with the correct one!" I read the message incomprehensibly because I never reached inside the printer except to replace the cartridges. This time I took out the print head, cleaned it out of propriety (it was impeccably clean anyway) and then put it back. To my delight, the printer started working again. After a few days, however, the error message reappeared. However, I was no longer able to resolve this error with the previous method, so I uninstalled the installed program and then reinstalled it from disk. The machine worked again.After a few days, the error message reappeared and it was then that I discovered the 2.90.2.20 update software you also mentioned, which, if I looked it up, was always downloaded on the day of the failure. I believe this update is causing the error, so I have now disabled downloading updates for 15 days because I have urgent printouts.