[RESOLVED] Computer unexpextedly locked by Bitlocker
My wife has a Dell Windows 10 laptop which has suddenly become locked up asking for a Bitlocker encryption key. The instructions for obtaining this inclute flash drives, 20-digit key numbers, something about "F1 through F10 keys" and logging into your Microsoft and getting a printout that was saved when Bitlocker was activated.
Bitlocker was never activated that either one of us knows about (neither of us ever even heard of it), and we have no encryption key. Is there any way to recover from this?
Update: checked both my Microsoft account and hers, and neither one shows any evidence of containing a Bitlocker encryption key.