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The error says, no app to open this windows.support link, wanna go to the MS store?
This is a laptop that was upgraded from 10 - 11 without any notice and withoutt my permission. I would have thought that updates would catch that or fsc /scannow would find something out of whack.
What do I do?
Thanks - rev
Attachment 15990
Back up all important files first.
That's always good advice but I meant about the problem.
Obviously, my installation isn't complete but I've never has to go to the MS store to make Wondows work. Is there a .cab file or similar that I csn install without affecting the serial number/license?
When and where are you getting this error? Does Windows no longer boot to a normal Desktop screen?
Microsoft Edge should be installed. That would open the support link. Maybe web links are not associated with a web browser at this point?
Right now, we are just guessing. We need more information on EXACTLY what is, or is not, happening that you want to happen, or not happen.
When I wanted to diagnose an Internet connection, I clicked 'Diagnose Connection' but instead of the expected screens that run the diagnostic and ask which connection, etc, I got an error saying "Windows has no application to open this ms-support-link, would you like to browse the MS store?"
So I am unable to Diagnose a connection. I doubt the text of the message is even relevant, maybe just the best it can do but I would still like a complete installation. The Win 11 installation was an upgrade from Win 10 done overnight by Microsoft without any notice or permission so I can't tell you any more about it. That's the whole story, error when trying to diagnose a connection.
* FSC /scannow found nothing
* Updates have not fixed it
* I'll try and get a picture of the error because it doesn't look like a standard Windows error.
"Diagnose Connection" rarely, if ever, performs any useful function. How often are you needing to use this?
I'vee got a copy of the msg. I think upgrade hit a problem that no one considered criticall.
I am guessing that either Edge is not working, or, more likely, web links are no longer associated with any web browser. Can you start Edge or other installed web browser on that computer?
Edge and Chrome are both installed but I don't think the web has anything to do with it, it's a windows utulity. I think the only way to get a complete installation, since scannow and updates haven't noticed the problem, is to install in place, but what are the possible consequences? Will that brak my licesnse?
The error message is "Get an app to open this 'ms-contact-support' link". An app to open that would either be a web browser, or and email client program, depending on whether the link is an http/https link or an email address link. Since the error message does not actually contain the link and you have not posted the link, we do not know for sure which type of application program might be needed. This can also mean that no application program is set to open links of the type in question, even though may have one or more of those applications installed.
Reinstalling the program will not fix this issue unless it also adds a file association for the link in question.
If you can post the link that is generating this error message, we can then determine which type of link it is and assist with making sure that you have an application that can open that link and the the required file/link association is present.
I'm 90% sure the link is internal and I don't have access to it. None of the diagnostics within windows needs to go out on the web for anything in order to work. I'm convinced that reinstalling will fix the problem because it will provide the correct link or access to the program (the diagnostic) that the link is trying to summon.
My concern is my license, can I install in place without breaking it?
If it is already installed, and you have the installer and any necessary license codes needed, I cannot imagine how there would be any licensing issues. You can always try contacting the software supplier if you still have questions. If that is Microsoft, good luck with getting an answer, or understanding it if you do get one.
If you click on a web (http / https) link, and a web browser opens, that would indicate the the necessary program and association is available for those. If you do the same for an email link and an email client opens (or tries to), that would indicate that those links should also work. However, with your setup, one or both of these might not meet the standards for the software generating the error message.
We should place bets on whether a reinstall will actually fix the issue.
OK, I'll bet you a virtual dollar but first I have to learn how to do it and how to get out of trouble.
Well, to my surprise, reinstalling while keeping apps and data went flawlessly. I'm now running Windows 11 Home x64, 25H2 installed on 3-18-26. So I tried diagnosing a connection. When I clicked Diagnose Connection, it took me immediately to the Microsoft Store. So, I was right that it fixed the error but you were right that it was a web link.
Dos that happen on your win 11?
btw: the link dodn't take me to something that might make Diagnose Connection work, it was a link to ChatGPT, Netflicks, and more apps.
I'm still baffled. When you click Diagnose Connection, you get a diagnosis, I get a trip to the store. Last night I opened MS chess but before it opened, I got the same message: 'Go somewhere else to find an app that will open this app!' I don't know how many other, internal Windows features are not working but I'll bet there are more.
'I'm gonna lay my head on some lonesome railroad iron and let the 2:19 train ease my troubled mind.'
I have never had the Diagnose Connection return any useful information, whenever I have tried it.
According to AI (Google: "windows 11 Diagnose Connection goes to Microsoft Store web link"):
This is not surprising. Also not surprising is that the web link was not to anything useful either.Quote:
When the Windows 11 Network Troubleshooter ("Diagnose Connection") redirects to a Microsoft Store web link or the "Get Help" app, it indicates that the automated diagnostic tool is failing to run locally and is defaulting to a web-based support page.
What exactly were you hoping the the Diagnose Connection program would do for you? If you can reach sites on the Internet, what is not working that would need to be fixed?
If you could post a screen capture of the EXACT error message that you are getting when you try to open the Chess program ("Go somewhere else to find an app that will open this app!"), that would be helpful. A list of the programs where you get this or a similar message might also be helpful, along with the EXACT file name AND extension of the file or link that you are clicking on. I am still thinking that your file associations are not properly set up.
I think I haven't explained myself properly and you don't understand.
>What exactly were you hoping the the Diagnose Connection program would do for you?
Diagnose the connection, troubleshoot it!
This is no different to clicking on File Explorer and getting a message to go out on the web and find something to make it work.
Go to your win 11, find Diagnose Connection and click it. You will see it gather information and maybe tell you that it can't find anything wrong. I get to go shopping, even after the latest has been installed.
The msg is difficult to capture because it vanishes quickly.
Unless you are having problems with your network or Internet connection, there should be no need to "diagnose" anything. As I mentioned, I have tried the "Diagnose Connection" program numerous times when I did have issues, and it has never once provided any useful information that could be used to correct or fix anything. You are not likely to have much better luck with that program, although it never hurts to try.
File Explorer itself should not be giving you any messages to to go to the Internet / Web to find anything. If you get such a message when you click on a file in File Explorer, that is because there is no file association for that file, so Windows does not know what program should be used to open or use that file.
A message box that vanishes too quickly to screen capture or even read is not very useful, and can often be an indication of the presence of malware, although there are legitimate Microsoft messages that may do this.
When you see the message press the "print screen" key on your keyboard quickly before it disappears then you can open MS Paint and select "paste" to show/save the screen and message in its entirety.
It doesn't matter how well it works, what I'm interested in is why yours works and mine sends me shopping. It should go through the motions as it does on your win 11 installation. Why is mine different? I've just done a reinstall from the MS approved iso. It's as if I got a developer version in which the links were place holders that never got changed.
Consider my example above, you'd be very surprised if File Explorer told you to go on the web and get something to make it work - because it's an inbuilt, self contained part of the win 11 operating system. Same with diagnostics, or Search or Indexing or any other inbuilt, self contained part of the Windows operating system. And the chess program is a microsoft program!
Your capture method doesn't work on my win 11, Print Screen invokes the Snipping Tool, I snip, then there's no way to save the snip. I had to open the Snipping Tool first, get my fingers ready to press win/Shift/S, invoke the chess game and with the speed of a Kung Fu master, grab the snip. And once grabbed, nobody is any wiser :)
Have you removed the Microsoft GameBar software? It would appear that Microsoft wants you to reinstall it before you do anything else. That software is tied to other Microsoft software and tries to run even when you do now want it to or did not ask it to.
There is a way to NOT reinstall the GameBar and get rid of the error message.
Possibly useful links:
https://www.elevenforum.com/t/how-to...-bar-app.8000/
https://gist.github.com/danilogco/94...b94c5e0d0216f5
https://techcommunity.microsoft.com/...verlay/4365333
You also need to be awere of Scams Check out this link, https://www.malwarebytes.com/blog/sc...ent=fakewindowQuote:
Originally Posted by Blindman