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I have a Dell XPS 13 laptop. I have a 22" monitor connected to it, using the Cable Matters USB-C multi-port adapter via the HDMI port. A few days ago the monitor doesn't seem to connect. I use windows 10. When I go to settings/system/display and click "detect" under multiple displays, it says that it did not detect another display. Could it be the USB-C adapter has died?
That is always a possibility, however, it could also be a software or driver issue.
Does Device Manager show anything for the adapter? Make sure to Device Manager show non-present and hidden devices.
https://www.thewindowsclub.com/show-...evices-windows
You could try the adapter on another computer to see if it works there.
JDC2000, I did the steps in the link to show hidden devices. I don't see any listing that looks like it would be pertaining to the USB-C adapter in network adapters in device manager. Would the listing have USB-C in the description?
It might or it might not. Did you install drivers for that adapter? I usually like to check after driver installation to see how the device is listed in Device Manager, just in case I need to check for problems later.
Is there a model number on that adapter? I assume that it is still under warranty.
Driver links:
https://www.cablematters.com/cs-Downloads.aspx
One other thing you might consider doing:
When I want to connect a laptop to a multiple monitor setup or a docking station, in order to avoid potential issues, I generally connect all additional cables needed to the laptop before powering it up, so that all devices can be seen during the boot process and OS loading. Then, when I am ready to shut down, I perform the shutdown process and let it complete before disconnecting from the external devices.
The model is 201014-blk. I have been using this adpater for about 4 years now. Warranty has expired. I have win 10 64-bit. I see there is a driver update dated 06/12/2020. Is version 1.20.7.0 the correct driver?
I usually leave everything connected because I mostly use this laptop, as I would a pc. When I leave my laptop on because I know I will be using it again in an hour or so and I come back to wake up my laptop and monitor, I would hear a noise every time it would wake up. It has been doing that for the past few months or so. Not sure if that has any bearing on this or not.
Also, I don't think I ever did any drive updates on it during the 4 years. Perhaps, that is why I would hear a noise when I would wake up my monitor?
Also, it is listed in device manager. I looked at the installation manual online and the description in device manager for this adapter is ASIX AX88179 USB 3.0 to Gigabyte ethernet adapter. It does show in device manager.
Did you test the monitor on another system? What is the make/model of the monitor?
Midknyte, it is an HP E223 monitor. I don't have another system to connect this monitor.
Are you sure you selected the correct connection type? Can you test the VGA or DP port? My point is that you need to figure out if it's the adapter or the monitor that has a problem.
Is the monitor making the noise? It's possible that something is faulty in the monitor.
Midknyte, I have been using the HP for the past 8 months. It was my old monitor that was making the noise for a bit before it completely died. This HP monitor isn't making any noise. Sorry for the confusion. My bad.
If it is 4 years old and you leave it connected all the time, chances are it has just died. You could unplug the cables and check for corrosion, then re-plug them to see if that makes any difference.
Would it have extended the life of the adapater if I would have disconnected at night when I shut down my laptop?
Am wondering if I should get the same make/model or is there a better one? If I want to connect 2 monitors, is there an adapter (without purchasing an expensive docking station) that has 2 hdmi ports?
Possibly useful links:
https://www.amazon.com/Anker-Portabl.../dp/B0894B525X
https://www.anker.com/products/varia...apter/A83240A1
https://nerdtechy.com/best-usb-c-to-hdmi-adapter
https://www.laptopmag.com/articles/b...ssories-cables
https://www.cnet.com/news/best-usb-c...om-home-setup/
https://www.lifewire.com/best-usb-c-adapters-4155813
If your adapter was powered by the laptop, then it should have powered off when you shut down the laptop. Disconnecting it would not have helped.
Another link:
https://www.newegg.com/wavlink-umd04...9A&ignorebbr=1
JDC2000, thank you for all those links. I am probably going to purchase the Anker USB C to Dual HDMI Adapter. Since my laptop is located close to my router and I mostly use it as a pc. Even though, my laptop is located close to my router, I use it as a wireless setup. Would it be an benefit, if I purchase a 10/100/1000 ethernet cable and use it as a wired setup?
I always use a wired network connection when I can, as it is faster and more secure. Does your laptop have an ethernet port built in?
No, it doesn't. :(
Then an adapter that has an Ethernet port in addition to dual HDMI ports might be the way to go.
The few links that clicked on for the dual HDMI with ethernet port were either discontinued or unavailable. I was looking to get the following below. The ethernet adapter doesn't say that it is win 10 compatiable though. Are these 2 adapters good or is there a better option?
https://www.amazon.com/Anker-Aluminu...88150395&psc=1
https://www.amazon.com/Anker-Portabl.../dp/B0894B525X
Those 2 would work. You would need a USB-C port and a USB 3.x port on your laptop.
An alternative is below:
https://www.newegg.com/wavlink-umd04...9SIA6PFCV27974
The one in the link you provided has only 1 HDMI.
I am considering one from the 2 links under alternative in your last reply or this one below. I am wondering why the Ludtom and the one below say total ports is 4. Also, the Ludtom says it has "temperature control." I am wondering how much cooler this one is to justify the extra bucks. Of these 3, is one superior than the others?
www.amazon.com/dp/B07PRJJNGF/?tag=dwym-20
I think they may be referring to USB 2.0 and 3.0 ports.Quote:
I am wondering why the Ludtom and the one below say total ports is 4.
As for "temperature control", check the reviews to see if any have information about how hot they get when in use.
All 3 are fairly similar. The LionWei unit has 3.5 mm audio if that is a concern.
Just an update on my Cable Matters USB-C multi-port adapter. I never did purchase a new adapter. A few weeks after I posted this issue, I tried my adapter again and magically it worked and has been working ever since then. That is weird that it didn't work after trying it numerous times on various days and now it does.