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For some reason, it seems when I'm working in Google Chrome the computer restarts on its own. Thought I solved the problem by unchecking "automatically restart" in control panel, but not so. Working in IE/Edge to see if this makes a difference, although I prefer Chrome. (Maybe Win 10 doesn't like Chrome?)
Are you getting any Blue Screen error messages? Does BlueScreenView show anything?
Check Event Viewer to see if there is anything in the logs that might be helpful.
Is your version of Chrome up-to-date?
What version and build number of Windows 10 do you have?
No blue screen. I'll be working in Chrome and all of a sudden the screen goes black and the HP symbol starts to twirl and next thing I'm at the front screen to signon. I'm testing it to see if it happens when I'm in IE/Edge.
Check to see if this happens in other programs: IE, Edge, Firefox, Word, Excel, etc.
Check Event Viewer to see if there is anything in the logs that might be helpful.
What version and build number of Windows 10 do you have?
You might also see if there is a BIOS update for that computer available from the manufacturer's web site.
Check the system temperatures using something like SpeedFan.
10.0.16299 Bld 16299
X64-based PC
Brand new PC, one week new.
That is the current version.
With a brand new computer, auto-reboots are likely being caused by a hardware issue.
Check Event Viewer to see if there is anything in the logs that might be helpful.
You might also see if there is a BIOS update for that computer available from the manufacturer's web site.
Check the system temperatures using something like SpeedFan, or see if the system BIOS shows temperatures.
oops while I was replying the computer rebooted. Looked at the event log, don't know what I'm looking for. But I took a screen shot. Attachment 14797
I'm working In IE I just find this browser clunky and slow. The alternative is Chrome, which causes it's own set of problems.
That just shows the available log files. Check the actual events in the Hardware Events and Application logs.
Links:
https://www.howtogeek.com/school/usi...a-pro/lesson3/
https://support.microsoft.com/en-us/...rosoft-windows
https://www.pcmag.com/news/353803/ho...a-event-viewer
https://www.digitalcitizen.life/basi...viewer-windows
IE clunky and slow? Like Chrome is fast?
Did you check the PC components temps in the BIOS or with SpeedFann?
www.almico.com/speedfan.php
Hardware events is empty.
No Applications events with red or yellow markings?
Temps?
No,none.
I'm going to download Firefox and see if that is better to use. There is definitely something going on between Windows 10 and Chrome. When I'm in IE/Edge I don't get the restarts, but IE/EDGE is the worst slowest browser to use.
Here's the system startup screen. It looks like everything is as it should be. I'm changing to FF and see if anything happens.
Attachment 14799
Update: Using Firefox. One hour in and no restart. FF is really smoothe so far. No crashing, no stalling, pretty fast.
That isn't a startup screen, just the settings for the crash dumps, but they look to be OK.
Note: IE (Internet Explorer) and Edge are NOT the same thing. Windows 10 defaults to Edge, which is junk. Internet Explorer is unlikely to crash anywhere near as much as Chrome does, but you have to locate it and make a desktop icon for it if you want to use it. Even then, Windows 10 will still default to Edge for some things.
You could try uninstalling and then re-downloading and re-installing Chrome to see if that helps.
You still haven't posted the system temperatures. Chrome uses more system resources, so if the temps are close to being too high, Chrome could push them over the top and cause a thermal shutdown while a different browser might not. Then again, the temps may be fine, but you don't want to find out they aren't after the warranty expires.
I am dumping Chrome. Using FF to see if the problem persists. So far FF is very quick, much quicker than Edge & Chrome and very smoothe. If you don't hear from me in the next 2 days you'll know it's working.Quote:
Originally Posted by jdc2000
Follow these steps to disable the Automatically restart option:
1.In Windows, search for and open View advanced system settings.
2.Click Settings in the Startup and Recovery section.
3.Remove the check mark next to Automatically restart under System Failure, and then click OK.
4.Restart the computer.
NOTE:
The computer no longer restarts automatically when a problem occurs. Instead, a blue screen displays with more useful information. You can now search for a resolution using the information in the error.
Step 2: Check for failed hardware
Hardware problems can cause the computer to restart unexpectedly. For more information about checking for hardware problems, go to Testing for Hardware Failures.
NOTE:
Failed hardware is usually caused by increased heat inside the computer. Over time, cooling areas can become clogged with dust buildup causing temperatures inside the case to rise. For more information, see Reducing Heat Inside the Laptop to Prevent Overheating for notebook computers, or Computer Overheating Prevention for desktop computers.
Step 3: Update the BIOS
Step 4: Perform a System Restore
If the issue has begun recently, restoring the computer to a point before the problem began can resolve the issue. For more information about using system restore, refer to Using Microsoft System Restore (Windows 10, 8).
step 5: Recover the computer
If the other steps in this document failed to resolve the issue, recover all software on the computer back to its original configuration perform a system recovery.
Windows restarts after a Windows Update.
Your computer might experience system restarts after running Microsoft Windows Update or performing an Automatic Update.
If your computer restarts automatically after a Windows Update, perform the following steps.
Step 1: Uninstall the latest Windows Update
Use the following steps to uninstall the latest Windows Update.
1.In Windows, search for and open View installed updates.
CAUTION:Make sure you have the installation discs and installation keys for software programs that you want to keep.
2.Check the Installed On column to find the most recent update.Write down the exact name of the update.
3.Click the name of the update to uninstall, and then click Uninstall at the top of the updates list.
4.Read and respond to any messages that might open while the update is being removed from your computer.
5.If the problem is resolved, proceed to the next step to prevent the update from reinstalling on the computer.
If the problem is not resolved, repeat these steps with older updates until the problem is resolved.
Step 2: Prevent Windows updates from reinstalling the update in Windows 8
In Windows 8, Windows Update might try to reinstall updates that you uninstall. Use the following steps to prevent Windows Update from reinstalling the update on your computer.
NOTE:
The following steps do not apply to computers with Windows 10. In Windows 10, all Windows updates are automatically downloaded and installed, and you cannot choose which updates to install.
1.In Windows 8, search for and open Windows Update.
1.Figure : Selecting Windows Update
2.On the Windows Update window, click Change settings in the left-hand column.
3.In the Important updates box, select Check for updates, but let me decide whether to download and install them, click the check box next to Give me recommended updates the same way I receive important updates, and then click OK.
4.On the Windows Update window, click one of the links under You're set to automatically install updates. Example: 1 important update is available.
5.On the Select updates you want to install window, if the update you uninstalled is listed, right-click the update and select Hide update.
The update is now hidden and will not be installed. To install hidden updates in the future, click Restore hidden updates in Windows Update.