When shuting down computer and restarting it seems to loose my user profile

I thought it was because of the Zeus Virus but broni says there was never any indication that it was there. Yet earlier today the ms warning alert scam hit again and once I got the web page to shut down I ran Malwarebyetes and it found a pupreimage that it deleted but then said the computer had to shut down and restart so I clicked ok but when it restarted it had droped my user profile again. Signed me in this time under a different name it said. I could do most things but get on line or see my files. I went into the control panel and tried the restore. It took forever but I did get it restored. Now I am afraid to go anywhere on line and am afraid to shut it down.What should I be checking?

Maybe the computer information might help us help you and which browser are you using would help too, please!

AMD A4-5300 APU with Radeon HD Graphics 64 bit operating system, ST310005 SATA Disk, ST330062 2AS Sata , Windows 7 home premium, Dual AMD processor, MSI motherboard with sound graphics and Nic card built in. 6 gb ram. Using Firefox. Built by my son in approx 2014.

MsSecurity Essentials, Malwarybyes, ADW Cleaner.

So it is losing your Firefox profile when this happens, or your Windows profile?

I'm guessing you are referring to this thread:
http://discussions.virtualdr.com/sho...89#post1536589

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when it restarted it had droped my user profile again. Signed me in this time under a different name it said.

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As jdc2000 asked, do you mean the Windows or Firefox profile?

Are you using an adblocker in Firefox or not? If not, I highly recommend you run uBlock Origin.
https://addons.mozilla.org/en-US/fir...ublock-origin/

Its a thread in the ICU recarding MS warning Alert Scam. I do use ABP ad blocker on firefox. And it looses my windows profile.

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I went into the control panel and tried the restore. It took forever but I did get it restored.

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So you mean System Restore? So there was a mystery Windows user created?
If you already restored it, we won't have much to go on.

Did you check the Event Viewer for errors?
https://www.howtogeek.com/123646/htg...ou-can-use-it/

Windows said it signed me in on a temperorary user. I don't understand the Event Viewer and what it is saying. But it does show errors. As far as restoreing it I had to in order to get back on. Never had this kind of an incident before. Not where it said my user profile couldn't be loaded. Chris used the cd to be able to recover it the first time and this time I just kept going as long as I could get into the control panel and got it to recover again. But its a pain in the ass. Is there a way to print the even viewer? One is a DNS Client Event 1014 but that would have to do with getting on line wouldn't it, not getting on to windows 7. Then there is a Service Control Manager that says event 7036, in fact there is a bunch of them all with todays date not yesterdays when it lost my user profile.

Most of the information entries say Source System but some say uer32? The warnings say Kernel in yellow and there are some red errors Sourse Service and event 7000. One said something about a driver failure and another sounded like the time I couldn't get on line. Not about losing my user profile. Now I know why I am hoping to get a copy of windows 10 for my new rebuild.

Ok. It sounds like something corrupted your user profile.
http://www.sysprobs.com/fix-temporary-profile-windows-7

Printing the entire Event Viewer wouldn't make sense. It would be more helpful to save individual events, rather than the entire Event Viewer.
Right-click on the event
Click Save Selected Events...
Enter a File name
Change Save as type to Text
Click Save

Then you can copy/paste the info here.

Not sure which of th events in the viewer to save. I did go to the link about temp profile. I shut down like it said and it wasn't going to load. It said user profile can't be loaded. It was my picture so I clicked it and it let me in to my desktop. I did regedit like it said and found the profiles. There was only one and it didn't have a bak on it so not sure what now. I did say I should check disk on the drive involved but although I could ceck the other drive it won't let me do check disk on the one I need to do it on.

I feel so stupid.

You already did a System Restore, so you shouldn't be messing with the Profiles right now. Whatever happened to the your profile was wiped out after you did the System Restore. It's like the crime scene evidence was washed away.

That's why I thought you should look at the Event Viewer errors. Maybe there is a clue there.

I don't find anything in the event viewer that seems to relate to profiles. Here's one of the events.
Level Date and Time Source Event ID Task Category
Warning 4/18/2018 4:31:02 PM Microsoft-Windows-Kernel-PnP 219 (212) The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_USB2.0&PROD_CARDREADER_CF&REV_0100#606569746801&0#.


heres another
Level Date and Time Source Event ID Task Category
Information 4/18/2018 4:48:48 PM Service Control Manager 7036 None The Application Experience service entered the stopped state.

They are dated today. Will look for one further back.

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Warning 4/18/2018 4:31:02 PM Microsoft-Windows-Kernel-PnP 219 (212) The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_USB2.0&PROD_CARDREADER_CF&REV_0100#606569746801&0#.

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Do you have any USB devices connected to your system? That seems to be an error with a USB card reader, or possibly a printer.

Level Date and Time Source Event ID Task Category
Warning 4/17/2018 8:53:41 PM Microsoft-Windows-Kernel-PnP 219 (212) The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_USB2.0&PROD_CARDREADER_CF&REV_0100#606569746801&0#.

Level Date and Time Source Event ID Task Category
Information 4/18/2018 4:48:48 PM Service Control Manager 7036 None The Application Experience service entered the stopped state.

Yes I have USB ports but they haven't been working. I notice the light is no longer on on the Epson printer. So something is wrong with the usb on this older computer. Son says we can't start the new build up without windows 10 since windows 7 won't work on the mother board. Looks like I keep fighting this one till I have the money for windows 10. So I might not be on computers anymore for a while. Unless I win one of the contests I enter.

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Information 4/18/2018 4:48:48 PM Service Control Manager 7036 None The Application Experience service entered the stopped state.

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Did it have a Red or Yellow icon? Application Experience service is used for compatibility mode. It could also be related to Scheduled Tasks.
https://itknowledgeexchange.techtarg...e-in-eventlog/

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So something is wrong with the usb on this older computer.

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Then I'd leave the printer unplugged for now. See if that makes a difference.

Did it have a Red or Yellow icon? Application Experience service is used for compatibility mode. It could also be related to Scheduled Tasks It had a Yellow Icon.

Keyboard and mouse are USB. It is the US
B on front of computer that don't read my thumb drives .

Yellow are more of a warning. The Red ones are critical issues.

I got a feeling its failing components and drivers. I know it is sure slower than it used to be. Why my son decieded to build me a new one but took almost a year to get the parts he got. The last time Train was here he noticed some issues so Chris decieded it was time to build the new one. He had asked if I wanted Win 7 or 10 and I said 7 because I am used to it now. Since he bought 7 from the same place he got my mother board I would have thought they might have said are you sure you want 7 cause we didn't know till after he read in the manual that it wouldn't work with my mobo. They won't take it back or trade it so we wait.